Technology Site Support Lead

Job Summary

Working closely with the regional and global Digital and Transformation team, the role of the Manufacturing Network and Digital support site team is having responsibility for developing and efficiently operating all aspects of the site's infrastructure and End User devices in line with corporate guidelines and procedures. Performs duties in line with best Digital and Transformation practices and applicable regulatory requirements (i.e. cGMP, Computer System Validation, 21 CFR part 11 compliance).

Leading the site's workload distribution and coordinating with other teams and local management.

Essential Duties and Responsibilities

• Provide support for IT systems and End-Users in the facility, including, but not limited to : Shop Floor Systems (SFS), Manufacturing Execution Systems (MES), Enterprise resource planning (ERP), Virtual and Physical servers, LAN / WAN equipment, desktop computers and laptops, communication, and collaboration systems
• Problem determination and resolution through existing procedures but also identifying new ways to resolve unexpected problems
• Subject Matter Expert for local site support on all major and more complex Digital and Transformation technologies
• Driving and coordinating IT security for local site with support from corporate Subject Matter Expert
• Collaborate with the regional and global Digital and Transformation organization to maintain the service catalogue and Service level agreements in alignment with global / regional and site-specific IT services
• Participate in local, regional, and global Digital and Transformation projects, coordinate roll-out of same on local site level and leading local Digital and Transformation projects
• Performs other duties as assigned based on business needs / Utilize and leverage Service Management tools for tracking of workloads
• Professional attitude in maintaining a clean, orderly and safe work area
• Exemplary behavior in IT security related topics
• Participate in “on-call” support rotation
• Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
• Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct
• Compliance to all local site Environmental, Health and Safety regulations
• Compliance to all local site company policies, procedures and corporate policies
• Other duties as assigned

Education

Work Experience

Preferred Knowledge, Skills and Abilities

License and Certifications

Travel Requirements

10% : Up to 26 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs / 4kgs of force occasionally, and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. West embraces diversity and equality of opportunity. We foster an environment where all individuals are safe, treated fairly, valued and respected. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status or other applicable legally protected characteristics. Where permitted by law, employment with West Pharmaceutical Services, Inc. or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of post-offer background screening and / or drug screening.