Talent.com
IT Service Desk & Field Technician - TX
IT Service Desk & Field Technician - TXVensure Employer Services • Dallas, TX, United States
[error_messages.no_longer_accepting]
IT Service Desk & Field Technician - TX

IT Service Desk & Field Technician - TX

Vensure Employer Services • Dallas, TX, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Position Summary

The number one goal of everyone in our team is to make our Clients exceptionally happy. The IT Service Desk & Field Technician plays an important role in making sure that happens. The IT Service Desk & Field Technician handles escalated support requests for the IT Team that need to be handled on-site. They are assigned the support requests that the Helpdesk Technician can't handle as well as any projects that require on-site implementation. When help is needed the IT Service Desk & Field Technician can turn to the IT Service Manager for guidance and support.

Essential Duties and Responsibilities

Customer Service

  • Work on and resolve escalated Helpdesk Tickets
  • Delight our Clients with a Friendly, Quick and Helpful Experience
  • Provide the Client with advanced on-site troubleshooting
  • Provide the Client with on-site installation & removal of equipment
  • On-Site Hardware Maintenance and Support

Use of Our Ticketing System

  • Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
  • Managing and recording all work though our Ticketing System
  • Make sure that Client Documentation in well maintained
  • Split tickets that have several issues into their own individual ticket
  • Make sure that tickets aren't "stale" throughout the process

    • Project Work

  • From time to time the projects team will need additional resources to help deliver projects on-site.

    • Communication, Reporting & Risk

  • Create and maintain documentation for on-site processes
  • Escalate tickets that require Service Delivery Manager support
  • Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
  • Submit Timesheets & Expense reports as indicated on their SOPs
  • dentify, Communicate and Mitigate potential risks to the IT Service Manager and Clients

    • Team Work

  • Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher
  • Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
  • Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
  • Identify opportunities for improvement and make constructive suggestions for change
  • Contribute to the process of innovative change effectively
  • Undertake other duties as required by the IT Service Manager or CTO

    • Knowledge, Skills and Abilities

  • A love of (and ability to) Solve Problems & Challenges
  • Great Communications skills, founded in being a good listener
  • Advanced understanding of support tools, techniques and how technology is used to provide services
  • Advanced understanding of operating systems, business applications, printing systems and network systems
  • Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
  • Must be able to type quickly and accurately while talking on the phone
  • A deep desire to deliver an amazing Client Experience
  • Advanced knowledge of IT Applications, Software & Hardware
  • The ability to speak both Geek and human
  • The ability to keep up with & adapt to the fast-paced IT world

    • Nice to Have :

  • Experience using a Ticketing system / RMM Tool and PSA software
  • Experience providing support via remote tools
  • Experience handling Technical Service Tickets
  • Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, A+, Network+, Security+ etc.
  • Client Experience Certifications such as Helpdesk Habits etc.
  • Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.

    • Education & Experience

  • Advanced experience and understanding of structured cabling (tidy cable management is a must)
  • Advanced experience installing and maintaining networking and VoIP equipment
  • Advanced experience and knowledge of working with the Microsoft 365 Platform
  • Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
  • Advanced experience working with vendors for expedited troubleshooting of hardware and software systems
  • Drivers license
    • [job_alerts.create_a_job]

    It Service Desk Technician • Dallas, TX, United States

    [internal_linking.similar_jobs]
    Field Service Technician

    Field Service Technician

    Power Storage Solutions • Dallas, TX, US
    [job_card.full_time]
    Dallas, TX and DFW- Must be willing to travel.Power Storage Solutions is a leader in stored energy solutions for telecommunications and industrial applications. We are at the forefront of the batter...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Technician - Dallas, TX

    Field Service Technician - Dallas, TX

    Barri Money Services • Dallas, TX, US
    [job_card.full_time]
    Responsible for maintaining all Barri & DolEx branches in optimal conditions.Main responsibilities include general maintenance and repairs, electrical, plumbing, HVAC, painting, general carpent...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Service Technician

    Field Service Technician

    Rittal LLC • Dallas, TX, US
    [job_card.full_time]
    Seeking hands-on Field Service Technician with industrial & commercial HVAC experience! If you have HVAC, climate control, industrial chillers maintenance, repair experience, and enjoy working ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Field Technician

    IT Field Technician

    Prism Health North Texas • Dallas, TX, US
    [job_card.full_time]
    General Description and Function : .PRISM North Texas’s IT Field Technician role is responsible for providing remote, deskside, and onsite IT service desk support to resolve technical issues as...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Centrifugal Service Technician - $3,000 Sign on Bonus!

    Centrifugal Service Technician - $3,000 Sign on Bonus!

    Ingersoll Rand • Dallas, TX, US
    [job_card.full_time]
    Service Technician - Centrifugal (Texas).Schedule : Monday – Friday 7 : 30AM – 4 : 30 PM.Pay : Starts at $32 / hr and can go up depending on experience! $3,000 SIGN ON BONUS.Position : Centrifug...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT / Desktop Support Technician

    IT / Desktop Support Technician

    Liberty Software • Dallas, TX, US
    [job_card.full_time]
    Liberty Software is seeking an IT professional with broad experience and a heart for service to join our "Tech Team" as an. We are proud to serve independent pharmacies nationwide with our...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Technician - Dallas, TX

    Field Service Technician - Dallas, TX

    Robert Reiser & Co, Inc. • Addison, TX, US
    [job_card.full_time]
    CANDIDATES MUST RESIDE WITHIN A 1.HOUR COMMUTE OF ANY MAJOR AIRPORT.Join Reiser as a Field Service Technician and Make an Impact!. Are you passionate about technical problem-solving and providing ex...[show_more]
    [last_updated.last_updated_30] • [promoted]
    FieldService Tech

    FieldService Tech

    LHH US • Dallas, TX, US
    [job_card.full_time]
    Field Service Technician - Aviation.Monday-Friday, 8 : 00 AM - 5 : 00 PM (when not traveling).Approximately 50% (company-sponsored). LHH is partnering with a leading electrical aviation firm to hire a.T...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Service Technician

    Field Service Technician

    Kentucky Rebuild Corp • Dallas, TX, US
    [job_card.full_time]
    ABOUT KRC MACHINE TOOL SOLUTIONS.KRC Machine Tool Solutions is a provider of machine tools and services specializing in helping customers maximize their production requirements through unique solut...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Technician

    Field Service Technician

    Rehrig Pacific Company • Dallas, TX, US
    [job_card.full_time]
    Location : DFW Area or 1 hr away from plant.We’re looking for a skilled.In this role, you’ll manage the maintenance, troubleshooting, and repair of our cutting-edge.Direct-to-Store Deliv...[show_more]
    [last_updated.last_updated_30] • [promoted]
    IT Help Desk Support Tech Level II

    IT Help Desk Support Tech Level II

    Risewell Homes • Dallas, TX, US
    [job_card.full_time]
    IT Helpdesk Technician Level II.This is a hybrid position that can be based in Dallas, TX or Orlando, FL.This position is responsible for providing Tier 1 and Tier 2 technical support to employees ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Now Hiring IT and Telecom Field Technicians

    Now Hiring IT and Telecom Field Technicians

    HARDY INDUSTRIES • Ennis, TX, US
    [job_card.full_time]
    Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpd...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Tier 1, IT Help Desk Support

    Tier 1, IT Help Desk Support

    Centre Technologies • Richardson, TX, US
    [job_card.full_time]
    We are excited to announce we are expanding and looking to grow our team with a new Tier 1, Help Desk Support Technician!. Our diverse workforce allows Centre to develop and leverage knowledge, skil...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Amazon IT Support Technician

    Amazon IT Support Technician

    TradeJobsWorkforce • 75231 Dallas, TX, US
    [job_card.full_time]
    Take the next step in your career as our new Amazon IT Support Technician to assist with organizing, stocking, and general upkeep, coordinate tasks to ensure deadlines are met, and support the prep...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Service Technician

    Field Service Technician

    HiFyve • Dallas, TX, US
    [job_card.full_time]
    HiFyve is hiring a Heavy Equipment Field Technician in the Construction Equipment industry in Dallas, TX!.Job Duties and Responsibilities. Diagnose and repair construction equipment in-shop and on-s...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Field Technician / Installer - Dallas, TX

    Field Technician / Installer - Dallas, TX

    Lifeway Mobility Holdings LLC Careers • Dallas, Texas, US
    [job_card.full_time]
    Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. Field Technician / Installer - Dallas, TX.Jo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    IT Support Technician

    IT Support Technician

    Insight Global • Addison, TX, US
    [job_card.part_time]
    We are seeking a Site Support Technician to provide part-time, on-site technical support for a large oil and gas client in the Dallas area. In this role, you will serve as the primary resource for m...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Field Service Technician I - DFW

    Field Service Technician I - DFW

    Smiths Detection • Dallas, TX, US
    [job_card.full_time]
    Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.At Sm...[show_more]
    [last_updated.last_updated_30] • [promoted]