New Patient Coordinator

Job Description

Job Description

Insight Global is seeking a Patient Intake Coordinator to join the New Patient Services team. This role functions as a patient call center for new patients, serving as their primary contact once they are scheduled. Excellent customer service skills are essential, as you will be interacting with patients and their families daily. Initially, this position will be onsite at the Central Business Office in Richardson, TX, and will transition to a fully remote role.

Day to Day :

• Answer high volumes of inbound calls from patients, providers, and referral sources.
• Coordinate new patient referrals and intake processes across multiple locations.
• Register patient accounts and verify insurance eligibility and benefits.
• Schedule initial appointments and procedures using EHR and PMS systems.
• Maintain accurate and up-to-date patient records and documentation.
• Resolve routine and non-routine issues related to patient intake

Required Skills :