Seasonal Counter Manager, SCP

Role:

• Counter Manager Summary: As the Counter Manager, you are the ambassador of our brand within the department store.
• You are responsible for driving sales performance, overseeing spa operations, and managing a team of estheticians and brand ambassadors.
• Through expert product knowledge, refined client service, and strong team leadership, you will elevate the in-store experience, grow the client base, and ensure every touchpoint reflects the prestige of the brand.

Key Responsibilities:

• Team Leadership & Talent Development - Lead, coach, and develop a high-performing team of estheticians and sales associates to achieve individual and counter goals. - Conduct regular training on product knowledge, luxury client service, and retail best practices. - Foster a collaborative and supportive team culture rooted in excellence, consistency, and brand integrity.
• Sales Strategy & Event Execution -Own and manage counter sales projections, business & sales strategy, client experience & team success - Maximize sales through proactive outreach, personalized clienteling, and strategic event planning. - Implement retail activations, new product launches, and promotional initiatives that drive traffic and boost conversion. - Monitor performance KPIs, optimize staffing, and report key metrics to brand and department store stakeholders.
• Client Experience & Skincare Expertise - Deliver personalized skincare consultations and educate clients on high-performance regimens that align with their skin goals. - Ensure every guest receives an exceptional experience, whether shopping at the counter or visiting the spa suite. - Serve as the lead authority on brand positioning, ingredients, and service philosophy—providing a luxurious and informative client journey.
• Spa Appointment & Treatment Coordination - Oversee the daily schedule and operations of the in-store spa suite, ensuring efficiency, accuracy, and a seamless client flow. - Manage the booking, confirmation, and follow-up process for facial appointments and treatment services. - Ensure estheticians are supported with the tools, protocols, and timing required to deliver exceptional treatments.
• Operations & Visual Merchandising - Maintain an elevated counter and spa environment through meticulous cleanliness, inventory management, and visual presentation. - Ensure compliance with all health, safety, and operational procedures in collaboration with store management. - Manage POS transactions, daily opening/closing, and ensure accuracy of reporting and spa appointment records.

Experience & Qualifications:

• - Minimum 3 years of experience in a luxury skincare, spa, or beauty retail environment - Prior experience managing teams and spa or treatment room operations preferred - Strong skincare knowledge and a passion for wellness and results-driven services - Must be available to work a flexible schedule including weekends, evenings, and holidays Core Competencies: - Leadership presence with the ability to coach, inspire, and hold a team accountable - High-touch service skills with strong emotional intelligence and discretion - Sales-driven mindset with clienteling expertise and goal orientation - Organizational excellence and the ability to manage both service and retail operations Technical Proficiency: - Proficiency in appointment scheduling systems, department store POS, and CRM tools - Comfortable analyzing performance reports and translating insights into action Powered by JazzHR