Help Desk Student Employment

Posting Details

Position Information

Working Title

Help Desk Student Employment

Department

IT - Infrastructure and Operations

Type of Work Study

Institutional, Federal

Building / Office Location

AC - Kenneth R. Lucas Administrative Center

Work Schedule

Varies weekdays, weekends and / or evening hours as needed.

Up to 25 hours per week during the Spring and Fall semester, up to 35 hours during the Summer semester.

Job Description

Student Assistant to provide technical assistance to students, faculty and staff during various hours.

Primary Responsibilities

Applicants should have detailed familiarity with basic personal computing software and hardware. This will include hardware and software maintenance and preventive maintenance.

Knowledge of set ups and installations of software and email services on smart phones and tablets preferred. Courtesy and customer service skills are imperative.

This position will require the ability to work independently and with a high degree of accountability; must be diligent, responsible, and on time.

Technology hardware inventory tracking is an important component of the position. Familiarity with laser printers is preferred. This includes changing toner cartridges, printer setup, etc.

Applicants will be required to assist and document their interactions with Faculty, Staff and Students through multiple methods including face to face, by telephone, chat or email.

Qualifications

General :

• Courtesy and customer service skills are critical.
• Must be able to listen actively with good written and oral skills.
• Ability to communicate effectively; both verbally and in written format.
• Capable of working independently, and accepting responsibility.
• Must be diligent, responsible, and on time. Attention to detail is required.
• Experience working with students and educators.
• Ability to learn, apply, and retain knowledge quickly on a broad range of hardware and software is critical.

Skills :

Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.

Minimum Education

High School Diploma

Pay Rate

$11.50 / hr

Posting Detail Information

Requisition Number

20251900

Job Open Date

10 / 13 / 2025

Job Close Date

12 / 17 / 2025

Quick Link

https : / / jobs.nku.edu / postings / 15203