Service DirectorCity Winery • Chicago, IL, United States

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Service Director

City Winery • Chicago, IL, United States

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A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons-bringing the wine country experience to the middle of a large city.

Position Summary

The Service Director actively participates in service and oversees all front-of-house operations and provides support to the General Manager and serves as secondary leader for the property. This role develops practices and works alongside department heads to drive initiatives to drive top line sales and while controlling expenses and COGS to protect bottom line margins. This individual oversees and develops the operations management team and oversees the hiring of all service staff while ensuring proper training on all aspects of our company culture and service responsibilities.

Why us?

Competitive pay
We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.
Medical, Dental, Vision Insurance
nDORFins program designed to promote a healthy and active lifestyle!
401K (and yes we match!)
Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
Amazing discounts, 50% OFF all dining / retail wine
Free Family Meal
Tickets to available shows

And more!

Overview of Responsibilities

General Management & FOH Service Responsibilities

Assist in oversight and management of all aspects of property and associated internal departments

Ensure successful execution of all shows, events and daily activity. Oversee ownership of all operating spaces within both locations.

Review and sign off on weekly FOH team schedules.

Oversee the management of Open Table and reservation confirmations

Collaborate with the GM to address social media comments related to service issues

Manage pre-shift messaging and oversee EOD notes as related to daily operations with approval from the GM

Develop staff sales incentives programs and communicate through all FOH managers and supervisors

Field all service complaints : prepare a reply to the guest and send with a final sign off from the GM

Practice a consistent survey of the facility to ensure the staff, artists, and guests have everything they need to have a positive experience

Assure all marketing materials are present in check presenters, on tables, slideshow and throughout the space and in line with national initiatives.

Maintain a healthy working relationship between FOH and BOH and address any opportunities with operational departments in the weekly BEO / Management Meeting.

Collaborate with the events department to review the upcoming months in the calendar and discuss programming ideas for any holes in the schedule

Coordinate operational details for Public Events amongst all appropriate departments.

Maintain a monthly staff meeting to celebrate the staff and ensure good inter-departmental communication : employee of the month, new policies or changes, menu items, new hires, etc.

Address ongoing facilities issues and maintenance needs.

Manage pre-service meeting agendas, with approval from the GM : shift notes, F&B training, policies & procedures.

Uphold City Winery Hospitality service standards

Perform all other related functions, projects, initiatives as per business need

Leadership

Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce

Direct and oversee proper and continued training of staff in all departments with approval from the GM

Interview, select, train, supervise, counsel, and monitor performance of staff

Conduct disciplinary action as needed, including termination, when necessary, in partnership with HR and with approval from the GM and in accordance with Company policies and guidelines

Conduct staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings

Ensure safe working environment in all areas

Ensure proper and timely reporting of all incidents, injuries, accidents through proper channels

Approve of all new hires, with senior leadership partnership when required, set fair wages consistently, and ensure all hires and properly onboarded and given tools to succeed

Handle personnel issues in partnership with Human Resources when needed, with approval from the General Manager

Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner

Administration

Monitor department scheduling and adjusting as necessary to ensure operational success

Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks.

Oversee and approve accurate payroll administration and processing with approval from the General Manager

Ensure communication to personnel regarding benefits timelines and proper administration, in partnership with Human Resources with approval from the General Manager

Minimum Qualifications

Minimum 5 years' experience in multi-faceted, high-volume restaurant, venue and / or equivalent relevant experience

Proven leadership skills and commitment to excellence

Proven financial and business acumen; analytical skills, and ability to meet and exceed set budgets

Unparalleled passion for hospitality, food, wine, and music

Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment

Ability to respectfully mentor, train, develop, and hold teams accountable to expectations

Must be detail oriented, strong execution skills

Functional working knowledge of health department and all other related regulations

Exceptional communication and interpersonal skills both written and verbal

Strong culinary and wine knowledge

Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data

Must have proficient computer and technological skills

Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need

Able and willing to work flexible scheduling including days, nights, weekends, and holidays

Able to travel and attend business-related meetings and trips

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

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