Strategic Customer Success ManagerVirtualVocations • Van Nuys, California, United States
Strategic Customer Success Manager
VirtualVocations • Van Nuys, California, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Strategic Customer Success Manager to drive adoption and retention for enterprise customers.
Key Responsibilities
Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals
Serve as a trusted partner to senior executives, aligning the platform with their business objectives
Lead onboarding and enablement programs to ensure successful rollouts across large teams
Required Qualifications
Typically, 5+ years in Customer Success, Account Management, or Implementation for a SaaS product
Proven experience managing strategic or enterprise-level accounts with complex workflows
Experience in early-stage or high-growth environments, contributing to systems and process formation
Demonstrated success in driving long-term account retention and managing renewals
Strong business acumen with the ability to connect technical capabilities to customer outcomes
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Strategic Customer • Van Nuys, California, United States
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