Field Service Manager

Commercial & Industrial Field Service Manager

Location - Libertyville IL (Hybrid)

Company Overview : Culligan is a global leader in water treatment solutions committed to providing innovative high-quality products and services to meet the water needs of commercial and industrial customers. With a focus on sustainability Culligan offers comprehensive water treatment solutions that help businesses improve efficiency reduce costs and ensure compliance with industry standards.

Description : The Field Service Manager is a hands-on leader responsible for building coaching and motivating a high-performing team of Field Service Technicians to deliver exceptional customer experiences while meeting financial and operational goals. This involves technical expertise with strong leadership and business acumen to ensure that service operations run efficiently customers remain satisfied and the department achieves its budgeted performance. This is a player / coach role the successful candidate will both lead and participate in field activities (system startups troubleshooting repairs training). The position requires close collaboration with Commercial Engineering Operations and Finance teams. Travel may reach up to 50% for short durations including occasional international assignments.

Responsibilities :

• Lead mentor and develop a team of Field Service Technicians / Engineers to achieve excellence in performance professionalism and customer service to commercial and industrial businesses.
• Drive accountability through goal setting coaching performance reviews and training programs.
• Maintain an organized log of open service issues (email phone and field) to ensure timely resolution and proactive customer communication.
• Track and report KPI metrics on responsiveness resolution time and customer satisfaction.
• Ensure service reports are completed with accuracy detail and timeliness for every site visit.
• Oversee service trip quoting billing and cost allocation to ensure accuracy and profitability.
• Monitor and manage the department budget including forecasting cost control and revenue.
• Partner with the Commercial team to expand revenue streams through spare parts proactive maintenance and customer training programs.
• Develop and enforce service policies safety procedures and standard operating practices.
• Promote a culture of continuous improvement focusing on process efficiency cost reduction and customer value enhancement.
• Provide direct (or phone / e-mail) technical support to clients and service technicians in the field for start-ups troubleshooting and repairs.
• Maintain professional courteous communication with customersespecially in high-pressure or urgent situations.
• Respond to emergency service calls including after-hours or weekend support when necessary.
• Ensure adherence to all company and customer safety policies during field activities.
• Perform other projects and duties as assigned to support organizational goals.

Requirements :

Competencies :

To perform the job successfully an individual should demonstrate the following competencies in this position : Integrity Resourcefulness Customer Focus Team Player Adaptability Commitment to Excellence

Target Salary Range : $110000 $150000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Companys bonus plan. Exact pay will be based on factors including but not limited to relevant education qualifications certifications experience level geographic location and business and organizational needs. Full-time positions are eligible for competitive benefits including paid time off health dental vision life disability benefits and 401(k).

Benefits :

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Employment Type : Full Time

Experience : years

Vacancy : 1