VACUUM TRAINING SPECIALIST

EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT OPPORTUNITY.

Custom Truck One Source has changed the way the industry looks at specialized trucks and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers. Your success is what's next with Custom Truck One Source.

Summary

The Custom Truck vacuum team lacks subject matter experts other than the product managers and a few account managers. This places extra pressure on the PM staff to answer service calls and train technicians on the nuances of the equipment. Having additional qualified personnel on the vacuum staff would reduce this load and allow them to spend more time on sales-related activities.

Essential Duties and Responsibilities

• Become Subject Matter Expert (SME) on Tornado and Load King vacs to help alleviate pressure on PM staff by taking service calls and helping field technicians diagnose problems.
• Organize and train a team of like-minded experts to meet the service and training demands of the organization.
• Travel on-site to help with service issues on high profile cases which cannot be solved after continued conversations over the phone.
• Assist sales team in coordinating customer “in-service” demonstrations.
• Establish process improvement plan with Call in Center leadership to increase technical knowledge base & support effectiveness of CIC representatives where relevant to vacuum equipment.
• Develop educational curriculum, course materials, interactive training modules, and diagnostic simulators.
• Establish training area that best facilitates classroom and practical work with the ability to adapt and expand as necessary.
• Communicate with departmental & branch leadership to determine specific training needs and incorporate them into the training development.
• Provide skill gap analysis feedback to supervisors after course completion.
• Maintain training program budget, operational expenditures, and fixed assets.
• Ensure the training team and students operate within the best practices for safety and security of intellectual property.
• Promote a progressive training environment that fosters technical growth and career advancement.
• Ensure organizational standards and culture are maintained within the scope of our policies.

Required Skills and Qualifications

Qualifications include :

Preferred Skills and Qualifications

Working Conditions

Physical Requirements

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Custom Truck One Source is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please note that we do not offer sponsorship for work authorization. Only candidates authorized to work in United States without the need for sponsorship will be considered for this position.