Client Experience Specialist

Role Overview

We are looking for motivated, detail-oriented professionals to join our team as Client Experience Specialist. In this fully remote role, you will deliver exceptional service by coordinating bookings, providing personalized recommendations, and ensuring all client arrangements are accurate, seamless, and complete.

This position is ideal for individuals who thrive in a service-focused environment and enjoy helping clients plan and manage their arrangements efficiently. No prior industry experience is required comprehensive training and ongoing support are provided.

Key Responsibilities

Coordinate and manage detailed client bookings and vacation plans

Research, compare, and confirm reservation options using approved systems

Provide accurate information and personalized recommendations based on client preferences and budget

Communicate professionally through email, phone, and online platforms

Handle updates, modifications, and service-related requests promptly and accurately

Maintain organized and precise client documentation

Participate in training sessions, team meetings, and professional development initiatives

What We Offer

100% remote work environment

Flexible scheduling options

Structured onboarding and ongoing mentorship

Performance-based incentives and recognition programs

Qualifications

Strong written and verbal communication skills

Excellent attention to detail and organizational abilities

Ability to work independently

Basic computer proficiency and reliable internet access

Must be at least 18 years old

Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

Professional-level English communication skills