Sales Development Representative - Mandarin Speaking (remote)

Job Description

Job Description

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

EdTech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students.

Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.

This is a full-time position, based in the US.

The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset.

What are the main responsibilities for this role?

Working closely with the Marketing Manager and the North America Chinese marketing and sales team. This role will be focused on being the first point of contact for incoming potential Chinese clients (primarily parents), ensuring a smooth customer experience across a variety of Crimson programs, by :

• Monitor leads and enrollments from marketing across all channels (Events, PR, WeChat, FB, Content, Emails, SEO & more) with weekly / monthly progress reporting, customer behavior, and user experience.
• Making calls and responding to enquiries from parents and students to qualify them for sales processes, ensuring that data is diligently and accurately entered and managed within Crimson’s Client Relations Management (CRM) system Salesforce.
• Establish, develop and maintain positive and professional customer interactions and relationships for Crimson creating a positive first impression that aligns with the company’s dedication to a high quality service
• Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
• Schedule meetings for the leads to meet with Crimson’s Academic Advisor
• Continuously improving sales techniques, processes and enhancing industry
• Able to manage sales target and KPI independently and as a team
• Support in coordination of specific outreach tactics including expos, seminars, webinars, school talks, and related event support.

What skills and experience are required?

Why work for Crimson?

If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!

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