Enablement Analyst

Job Description

Job Description

Job Title : Enablement Analyst

Department : Enablement

Reports To : Director, Enablement

Location : FL (Fort Lauderdale), GA (Greater Atlanta)

About Heathos

Heathos is transforming the healthcare insurance landscape through a connected, data-driven ecosystem that simplifies complexity and drives long-term success. Built on trust, innovation, and integrity, we provide technology, services, and insights that support agencies, carriers, and members at every stage. Our family of brands — FirstEnroll, AdminOne, and SonicMarketing — works together to streamline operations and deliver a seamless insurance experience.

Role Summary

The Enablement Analyst is a hybrid strategic–operational role that combines enablement operations, VOC insights, analytics, and light marketing / communications to support agency and Account Manager readiness. This role connects data, product functionality, and enablement communication into a single, streamlined workstream. The Analyst translates business needs, client feedback, and system gaps into insights, product improvements, and clear messaging that drives adoption and reduces escalations.

Key Responsibilities

1. Pulse Product Ownership / Enablement Tools & Execution

• Own execution of the enablement tools roadmap
• Maintain structured intake process for VOC, Account Manager feedback, and agency escalations.
• Oversee adoption, usage, and agency behavior.

2. Insights, Analytics & Reporting

3. Voice of Customer (VOC) Synthesis

4. Enablement Marketing & Communications (Light Marketing)

Account Manager toolkits

5. Cross-Functional Alignment & Governance

Qualifications

Required :

Preferred :

Skills & Competencies

Heathos is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the agencies, carriers, and members we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Know Your Rights : Workplace Discrimination is Illegal.

If you have a need that requires accommodation, please let us know here.

Heathos is a binational company and, in order to facilitate efficient collaboration and communication binationally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.