Quality Assurance Specialist

A company is looking for a Quality Assurance Specialist to ensure accuracy and compliance in operational processes.

Key Responsibilities

Conduct routine evaluations of calls, emails, chats, transactions, and documentation for quality assurance

Utilize automation tools and standardized procedures to enhance QA workflows

Facilitate knowledge sharing and present insights to operational leaders for service improvement

Required Qualifications

Bachelor's degree or equivalent combination of education and relevant experience

3+ years of quality assurance or contact center operational experience

Proficiency with Microsoft Office and quality / contact center platforms

Demonstrated ability to support process improvements and quality initiatives

Strong analytical and organizational skills