Implementation Manager

A company is looking for an Implementation Manager.

Key Responsibilities

Lead customer onboarding projects for Mid-Market and Enterprise customers, ensuring timely and successful implementations

Develop and execute customized onboarding plans to meet partner goals and technical requirements

Facilitate training sessions, workshops, and webinars to enable customer teams to become proficient in the platform

Required Qualifications

Bachelor's degree or equivalent experience

6+ years of experience in Implementation, Customer Success, Onboarding, or Solutions roles at a SaaS, e-commerce, or logistics-related company

Strong project management and organizational skills with experience managing multiple customer onboarding engagements simultaneously

Ability to understand and explain technical concepts in simple terms; familiarity with APIs and e-commerce platforms is a plus

Familiarity with tools such as Salesforce, Gainsight, Jira, Asana, or other CRM and project management systems