Service Desk

About Company:

MISSION STATEMENT Our school’s mission is to provide a quality educational system to prepare students to pass the state board examination and gain entry level employment within their chosen field of study. We are passionately committed to providing a solid educational foundation to empower our team in the pursuit of excellence and we strongly believe that when people come first, success will follow.

"Our purpose: To develop technically strong professionals who have been given the skill set to be successful in the industry. "

About the Role:

The Service Desk Coordinator creates an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.

Minimum Qualifications:

• High school diploma or equivalent.

Preferred Qualifications:

• Strong customer service and communication skills (verbal and written).

• Ability to explain technical issues in non-technical language.

• Strong problem-solving and critical-thinking skills.

• Ability to work independently and as part of a team.

• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.

• Responsibilities:

• He or she responds to all service guest calls following the recommended dialogue in the Reservation Dialogue

• He or she responds to all prospective Future Professional inquiries and follows the Service Desk Team

• Telephone Script for Prospective Future Professionals.

• He or she provides accurate service prices and promotes monthly service and Take Home promotions.

• He or she follows the Meevo scheduling procedures.

• He or she completes all assigned outbound calls to include no-show calls, confirmation calls, new guest

• follow-up calls, and overdue guest calls and documents tasks in the Millennium/Meevo Task Manager.

Essential Job Functions:

• He or she provides the first impression of the school and accommodates all guests who call or enter the
• facility using the proper dialogue.
• He or she facilitates the service guest welcome and check-in, service completion, and guest checkout.
• He or she is knowledgeable about all Take Home products and services offered and can recommend additional
• services and Take Home products.
• He or she assists the Future Professionals in completing the service experience and performing the 2-Minute Plan.
• He or she follows the daily opening and closing procedures and balances the cash drawer using the
• Meevo procedures. He or she answers the telephone using a friendly, helpful tone and uses the reservation dialogue and
• admissions call scripting when assisting service guests and prospective Future Professionals via telephone.
• He or she confirms reservations in advance, follows up with no-show reservations, and makes new guest
• service reservation follow-up calls.
• He or she resolves service guest challenges promptly and efficiently and follows the service refinement,
• communication, and documentation procedures.
• He or she attends Pow Wow meetings (as needed), service desk meetings, monthly Town Hall meetings, team
• training, FUNraising, Free Hugs, Caper, Super Service Days and Super Service Nights, a.k.a. Style Extravaganza.
• He or she monitors the guest wait time and works with the service host and ticket leader to expedite
• extraordinary guest service.
• He or she maintains a beautiful, guest-ready service desk and works with the team to maintain the guest
• seating and Take Home areas.
• and graduation celebrations to sustain the school culture and supports the Guest Service Leader in
• communicating the extraordinary service experience and sales strategy and plan.
• He or she may be asked to perform other tasks as needed that do not appear on the job description.

• **Work is performed in an indoor environment and requires standing, bending, walking,

repetitive motion, and vision to monitor.**

**Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.**