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Administrative Coordinator
Administrative CoordinatorTekWissen • Detroit, MI, US
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Administrative Coordinator

Administrative Coordinator

TekWissen • Detroit, MI, US
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Title : Administrative Coordinator

Work Location : Detroit, MI, 48226

Duration : 12 Months

Job Type : Temporary Assignment

Work Type : Remote

Dept : Enrollment Services BCB

Pay rate-$24.00-$24.00 / Hr

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a health insurance company. It offers different types of health care coverage plans that include individual and family, dental and vision, plans for employers, etc.

Engagement Description –

  • Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools.
  • Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects.
  • Meeting deadlines and managing competing priorities are essential.

Top 3 Required Skills / Experience –

  • Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment.
  • Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities.
  • Excellent interpersonal, written, and oral communication skills.

    • Required Skills / Experience – The rest of the required skills / experience. Include :

  • One to three years in healthcare membership and billing, or helpdesk / customer service role, with a strong emphasis on customer support, issue resolution, and service excellence.
  • Local candidates are required in the event that on-site presence is needed.
  • Ability to make decisions within scope of responsibility where operational guidelines / procedures are non-existent required.

    • Preferred Skills / Experience – Optional but preferred skills / experience. Include :

  • Working knowledge of the client systems / applications such as Members Edge, GroupCRM, Group / Agent Portal, eMVP and eBilling.
  • High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams.

    • Education / Certifications – Include :

  • Minimum of two years of college education required.

    • TekWissen Group is an equal opportunity employer supporting workforce diversity.

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