Contact Center Manager

A company is looking for a Contact Center Manager (Contract).

Key Responsibilities

Lead, mentor, and develop a diverse team of remote call center managers and staff

Develop and implement operational strategies to improve service delivery and customer satisfaction

Ensure adherence to industry regulations and internal policies through quality assurance leadership

Required Qualifications, Training, and Education

Bachelor's degree in Business Administration, Operations Management, or a related field

3-5 years of experience in call center operations

Experience in medical office management

Proven track record of driving operational improvements and achieving performance goals

EHR / EMR experience and technological proficiency with computers and Microsoft Office