Sales Operations Manager

Sales Operations Manager

Manages and oversees the processing of sales orders ensuring accurate receipt and booking, tracking sales shipments, delivery, billing, and backlog activities, providing internal sales reports, responding to inquiries regarding status of orders and resolves customer order difficulties.

Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.

Manages return materials authorization (RMA) processes for ensuring customer returns, exchanges, service, and repairs are done with speed and accuracy and all client / customer service delivery issues are resolved.

Resolves escalated operational related issues including vendor concerns, contract reviews, new programs.

Assign, design, and create new processes for special services / programs for customer. Manages market research to determine special pricing for non-standard items in the interests of ensuring appropriate profit margins are reached and maintained.

Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Manage staff including personnel development, hiring, training, etc. Monitor and review work of staff.

May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

Requires in-depth knowledge and experience. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Represents the level at which career may stabilize for many years or even until retirement. Uses best practices and knowledge of internal or external business issues to improve products / services or processes. Typically resolves complex problems or problems where precedent may not exist. Often leads the work of project teams; may formally train junior staff. Works independently.

Typically requires a minimum of 8 years of related experience with a 4-year degree; or 6 years and an advanced degree; or equivalent experience.

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.

Medical, Dental, Vision Insurance

401k, With Matching Contributions

Short-Term / Long-Term Disability Insurance

Health Savings Account (HSA) / Health Reimbursement Account (HRA) Options

Paid Time Off (including sick, holiday, vacation, etc.)

Tuition Reimbursement

Growth Opportunities

Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)

On-site Caf with Catering Option for Busy Lifestyles

24 / 7 / 365 On-site Gym and Lockers, Free for Use to All Employees!

Bike Racks

And more!

Annual Hiring Range / Hourly Rate : $98,900.00 - $117,700.00 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and / or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Location : US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type : Full time

Job Category : Business Support

EEO Statement : Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO / AAP policy)