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IT Support Engineer
IT Support EngineerCramer • Norwood, MA, US
IT Support Engineer

IT Support Engineer

Cramer • Norwood, MA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description

Job Description

We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems.

Key Responsibilities :

  • Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA.
  • Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.
  • Install, configure, and maintain operating systems and applications.
  • Assist with user account management (Active Directory, email, permissions).
  • Document issues and resolutions in the IT ticketing system.
  • Escalate complex problems to senior level engineers or relevant teams.
  • Support routine maintenance tasks such as updates, patches, and backups.
  • Provide basic training, onboarding, and guidance to users on IT tools and best practices.

Requirements

  • Associate degree or equivalent in IT, Computer Science, or related field (bachelor’s preferred).
  • A solid understanding of Windows 11 and / or macOS environments.
  • Familiarity with networking concepts (TCP / IP, DNS, DHCP).
  • Strong problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • Customer-focused attitude and willingness to learn.

    • Preferred Skills :

  • Experience with ticketing systems (e.g., ServiceNow, Tikit, Jira).
  • Experience working with Microsoft 365 suite and collaboration tools.
  • Basic scripting or automation skills (PowerShell, Bash) is a plus.

    • Benefits

  • Medical, Dental & Vision Insurance
  • Health Savings Account, including employer contribution
  • Retirement Plan (401K) with company match
  • Profit Share Bonus Plan
  • Life Insurance
  • Paid Time Off
  • Family Leave
  • Short Term & Long-Term Disability
  • Tuition Reimbursement
  • Wellness Resources, including discounted membership to Lifetime Fitness
  • Generous onsite café
  • Paid holidays

    • Salary Range : $60-70K

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