Senior Client Relationship Manager, Global Clients & Industries

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working around the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world's key financial markets and our strengths in handling complex cross-border work.

It's not just about our global network of offices; it's the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It's one of the reasons we attract and retain cross-border work.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

As the Senior Client Relationship Manager, you will play a pivotal role in deepening and expanding client relationships with the firm's most strategic clients, particularly within priority sectors and companies headquartered or with a strong presence on the West Coast of the United States.

This role is central to advancing the Firm's long-term growth agenda and reinforcing its reputation as a trusted advisor to key technology and other priority sector clients. You will collaborate closely with senior partners, global industry leaders, and cross-functional client teams to develop and execute relationship strategies that deliver sustained value for both the client and the Firm.

This is not a traditional business development role. It is focused on strategic client cultivation, targeted relationship growth, and maximizing the full potential of key accounts through insight, coordination, and high-touch engagement.

You will join a collaborative and growing team of relationship managers based around the world working with high profile Partners and big brand clients.

Responsibilities

• Act as a strategic advisor to partners and senior stakeholders on business development opportunities, particularly for clients headquartered on the West Coast.
• Develop and execute go-to-market strategies in collaboration with the Global Industry Group Leaders and others relevant leaders, aligned with the firm's broader growth sectors.
• Drive growth of key institutional client relationships, working across practice groups and geographies to identify and pursue revenue-generating opportunities.
• Lead and manage select Global Strategic Clients, including development of client plans, setting engagement and revenue goals, and tracking progress across service lines.
• Act as a connector across internal teams and client stakeholders to ensure seamless delivery of the Firm's capabilities.
• Analyze market and client research to identify opportunities from emerging trends, challenges, and legal needs within the various growth sectors.
• Map key decision-makers and influencers within target client organizations and support relationship development strategies with internal client teams.
• Build and maintain a strong personal network of senior-level client contacts to advance the Firm's positioning and objectives.
• Monitor client satisfaction and ensure ongoing alignment between client needs and Firm offerings.
• Support partners and client teams with strategic pitches, proposals, RFP responses, and client presentations, ensuring sector relevance and value alignment.
• Work closely with the Events and Sponsorship teams to identify, evaluate, and coordinate firm participation in relevant conferences, panels, sponsorships, and networking.
• Track and report on business development metrics, client engagement activities, and revenue performance against plan, providing insights and recommendations for improvement.
• Champion knowledge-sharing initiatives within the firm related to Global Strategic Clients and sector trends, supporting training, client debriefs, and internal updates.
• Contribute to special projects and strategic initiatives as directed by various leadership stakeholders.

Essential job requirements

• Significant experience in business development or client relationship management, with at least 3 years of experience within a law firm, professional services, or a global organization serving multiple sectors.
• Deep understanding of the Technology industry and its key players, market trends, and cross-industry intersections (e.g., Venture Capital, FinTech, HealthTech, AI, SaaS).
• Track record of developing and executing strategic business development plans that have led to measurable client growth and revenue generation.
• Proven ability to build and maintain strong relationships with senior internal stakeholders and external clients, with credibility and gravitas at the executive level.
• Exceptional project and account management skills, with the ability to manage competing priorities and multiple stakeholders in a fast-paced, deadline-driven environment.
• Proactive, entrepreneurial, and solutions-oriented, with a strong sense of accountability and ownership over results.
• Effective communicator with excellent written, verbal, and presentation skills, able to convey complex ideas clearly and diplomatically across various audiences.
• Strong commercial acumen and analytical mindset, with the ability to synthesize data, identify opportunities, and influence strategy.
• Highly organized and detail-focused, while maintaining a clear grasp of broader business and sector objectives.
• Collaborative and team-oriented, with experience leading or participating in cross-functional initiatives and client teams.
• Tech-savvy, with strong proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and ideally experience with CRM systems (e.g., InterAction), document management platforms (e.g., iManage), and research tools (e.g., PitchBook, Capital IQ).
• Flexible and adaptable, able to navigate change and ambiguity with resilience and a positive outlook.
• Bachelor's degree required, advanced degree or MBA a plus.

Location & Reporting

• Role based in the Los Angeles office.
• The role reports to the Associate Director, Global Clients, based in London.

Note to Recruitment Agencies

Our Internal Recruitment team are responsible for all end-to-end lateral recruitment process. All agencies must sign White & Case terms of business which are often specific. Candidates submitted by an agency without terms of business agreed with the appropriate office, and/or outside of our online application tracking system, will not be considered a formal introduction. Any applications and CVs sent directly to White & Case Partners and employees will not be accepted as formal introductions. If you have any questions, please contact the Americas Lateral Recruitment team.

Equal Opportunities

White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a fair workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com.

Benefits at White & Case

White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.

The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

1The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.