Collections Specialist

Collections Specialist

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By "Connecting Convenience" across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We're a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.

Role Overview

The Collections Specialist plays a key role in managing and optimizing the company's accounts receivable process. This position is responsible for collecting outstanding payments, resolving billing discrepancies, and maintaining positive relationships with internal teams and external customers. The ideal candidate is detail-oriented, proactive, and skilled in balancing persistence with professionalism to ensure timely collections and accurate financial records.

Key Responsibilities

• Initiate collection calls and follow-ups on all assigned past-due accounts.
• Review and analyze aging reports to prioritize collection efforts effectively.
• Collaborate closely with Customer Success Managers to address collections for key accounts.
• Research and resolve customer disputes in a timely manner.
• Investigate outstanding invoice balances and reconcile payment records.
• Escalate complex collection issues to sales, senior management, or service teams as appropriate to expedite resolution.
• Maintain accurate documentation of collection activities and communication in NetSuite.
• Recommend process improvements to enhance the efficiency of the collections workflow.

Qualifications

Behavioral Competencies

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.