Senior Business Analyst

Title: Senior Business Analyst
Job Type: Contract
Contract Length: 6+ months
Target Start Date: ASAP
Work Location/Structure: Durham, NC (Hybrid)

About the Opportunity:

Our client, a leader in the Technology industry, is looking for a skilled Senior Business Analyst to join their team for a 6-month contract engagement. This project involves supporting Privileged Access Management (PAM) and Mobile Device Management (MDM) implementation projects, ensuring alignment with business objectives, compliance requirements, and successful adoption across the organization. This is a high-impact role that requires a self-motivated professional who can hit the ground running and deliver results quickly.

Key Responsibilities & Deliverables:

This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:

• Requirements: Conducting workshops and interviews with stakeholders to gather, analyze, and validate business requirements for privileged access. Creating detailed functional and non-functional requirements documents to guide the technical team in configuring the PAM solution. Mapping current ("as-is") and designing future ("to-be") business processes for privileged access request, approval, usage, and revocation.
• Process Analysis and Workflow Design: Analyzing existing access control workflows to identify security gaps, operational inefficiencies, and areas for improvement. Collaborating with technical lead and business owners to design secure, streamlined workflows within PAM & MDM. Defining requirements for integrating the PAM solution with other enterprise systems, such as ITSM platforms (e.g., ServiceNow) for ticketing and approval flows.
• Stakeholder Collaboration and Communication: Serving as the key bridge between the business and the IT/security implementation team, translating technical complexities into business impact and vice versa. Working with business leaders to define project scope and objectives, ensuring the PAM solution mitigates the most critical risks. Facilitating regular meetings between security architects, IT administrators, and business unit leaders to ensure alignment on project goals and progress.
• Risk, Compliance, and Change Management: Ensuring that the defined requirements and processes align with internal security policies and external regulatory frameworks (e.g., SOX, GDPR). Assisting in developing audit checklists and providing clear documentation to support internal and external audit processes. Contributing to the creation of training materials and user documentation to support change management and drive user adoption of new PAM processes.

Required Skills & Experience:

We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:

• 5+ years of experience as a Business Analyst, with a proven track record of working on large-scale IT or cybersecurity projects.
• Demonstrable experience in requirements gathering, process mapping (as-is/to-be), and creating detailed functional specifications.
• Strong understanding of Identity and Access Management (IAM) principles and, specifically, Privileged Access Management (PAM) concepts.
• Excellent analytical, problem-solving, and stakeholder management skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
• Experience with Agile or hybrid project methodologies.
• Knowledge of ITSM tools and their integration with security platforms.
• Hands-on experience as a Business Analyst on a CyberArk or other enterprise PAM solution implementation.
• Familiarity with discovering and classifying different types of privileged credentials (e.g., service accounts, local admin accounts, application accounts).
• Experience working with compliance and regulatory frameworks such as SOX, HIPAA, or GDPR.