A company is looking for a Senior Director, Implementation.
Key Responsibilities
Lead and mentor a global implementation team, ensuring high performance and talent development
Oversee the seamless transition of services to Operations and ensure client adoption for timely revenue realization
Manage the Implementation P&L and drive process transformation for scalability and quality governance
Required Qualifications
15+ years of experience in BPO / BPM, professional services, or consulting, with 5 years in a senior management role
Proven P&L and financial management accountability for project delivery teams
Mastery of complex performance metrics and data analytics for strategic decision-making
Experience leading large, diverse teams in a geographically dispersed model
Expertise in project management methodologies and executive risk management
Director Implementation • Park Row, Texas, United States