Commercial Large Loss Coordinator

Job Description

Job Description

Benefits :

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Overview

The Commercial Large Loss Coordinator is responsible for supporting PuroClean franchise owners participating in the Signal Service Level Agreement (SLA), Commercial Large Loss Program and related referral programs. This role ensures franchise compliance, supports commercial project execution, coordinates training and provides exceptional service to franchisees and clients. The ideal candidate is detail-oriented, highly organized and comfortable working in a fast-paced, operations-driven environment.

Key Responsibilities

Signal SLA Program Support

• Qualify and onboard PuroClean franchise offices for the Signal SLA program.
• Maintain annual SLA qualifications and ensure current SLA agreements and rate schedules are executed and on file.
• Coordinate with the Signal team and the PuroClean Signal Account Manager to ensure all program requirements are met, including :

Insurance

• Payment terms
• Safety compliance
• Recruit CPR Silver and CPR Gold franchise owners into the Signal SLA program.
• Maintain an up-to-date roster of participating franchise offices (Google Sheets).

Referral Program Support

• Assist in recruiting franchise owners to participate in the Signal Referral Incentive Plan (RIP) and the U.S. Roofing Referral Program.

Dispatch & Project Coordination

• Assist in dispatching assignments to the most qualified franchise offices based on capabilities and past performance.
• Monitor active Signal On-Call projects through the dispatch system and XactAnalysis.
• Assist in dispatching large-loss opportunities from the PuroClean call center.

Documentation Review & Quality Assurance

• Review all documentation related to Signal SLA and internal commercial program assignments.
• Ensure adherence to SLA guidelines and best practices.
• Validate accuracy of labor classifications, equipment ratios, consumables, small tools and safety equipment.
• Approve documentation for Signal coordinators to submit to the client (MSA holder).

Commercial Large Loss Program Support

• Assist with qualifying franchise owners for the CPR Commercial Large Loss Program, including :

Receiving executed qualification guidelines

• Conducting participation checklist reviews with the Regional Director
• Maintaining updated participation rosters
• Support franchise owners during commercial large-loss projects :

Assist with Rough Order of Magnitude (ROM) development

• Ensure access to proper contracts and National T&M Price Sheets
• Provide daily documentation templates and walkthroughs
• Review proposals, daily field reports and draft invoices
• Educate franchise owners on T&M invoicing procedures

Training Coordination

Coordinate franchise participation in required training programs, including :

• IICRC CDS Certification Course
• Commercial Large Loss Project Management Course
• Time and Material Invoicing Training
• Large Loss Summit
• Signal Mentor Program

Additional Responsibilities

• Attend meetings as requested.
• Complete special projects assigned by the manager.
• Provide exceptional customer service to franchisees and external partners.

Job Requirements

Communication Skills

Candidates should demonstrate strong interpersonal and communication capabilities, including :

• Active listening
• Clear verbal and written communication
• Confidence and professionalism
• Approachability and openness
• Respectfulness
• Public speaking skills

Software Proficiency

Familiarity with the following platforms is required or strongly preferred :

• Microsoft Office : Word, Excel, PowerPoint, Outlook, Teams
• CoreLogic : PuroLogic
• Xactware : Xactimate, XactAnalysis
• Google Workspace : Chrome, Docs, Sheets
• Adobe Acrobat
• Encircle

Certifications

Candidates must successfully complete the following certifications (if not already held) :

• IICRC Water Restoration Technician (WRT)
• IICRC Applied Structural Drying (ASD)
• IICRC Applied Microbial Remediation Technician (AMRT)
• IICRC Commercial Drying Specialist (CDS)
• PuroClean Commercial Large Loss Project Management Course
• Time & Material Invoicing Course

This is a remote position.