Client Operations Manager

Client Operations Manager II

The Client Operations Manager II will oversee Third Party Agents engaged in sub-merchant agreements throughout the lifecycle of the relationship. Additionally, you are responsible for properly capturing, analyzing, and reporting discrepancies to mitigate risk within acceptable levels. This role may require some travel.

Job Responsibilities:

• Conduct research on card network and regulatory requirements for acquirers, evaluating the effectiveness of control frameworks and reporting findings.
• Analyze data, trend reports, and documentation to provide educated risk mitigation recommendations.
• Demonstrate excellent client-facing skills to prepare for the facilitation of annual assessments.
• Travel to client corporate offices to conduct onsite fieldwork and deliver insightful management reports.
• Manage the evaluation, assessment, and monitoring of third-party relationships by ensuring adherence to established standards, compiling data, and maintaining documentation for assessments.
• Collaborate with peers and internal partners using a team-oriented approach.

Required Qualifications, Capabilities, and Skills:

• Previous experience with Merchant Services, Payments, and/or card networks is essential.
• Must have client-facing and external partner-facing experience.
• Project management skills with proven track record for scaling programs from the ground up.
• Expertise in collating, reporting, and reconciling large data sets.
• Excellent interpersonal, written, and verbal communication skills, with the ability to present and influence at the executive level.
• Ability to identify common areas of risk and compliance vulnerability.
• Strong stakeholder management skills, including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations and borders.
• Strong sense of initiative, independence, and ability to prioritize multiple complex situations to deliver successful results.
• Proficient with Microsoft Suite of applications, including Excel, Access, and PowerPoint, and capable of developing high-quality presentations.
• Contribute to a business climate and culture that encourages integrity, respect, excellence, and innovation.

Preferred Qualifications, Capabilities, and Skills:

• Qualifications in a relevant discipline with relevant accreditations, solid working experience as a professional auditor and/or financial industry practitioner, or experience with one or more banking regulator partners.
• Experience with data analysis would be beneficial (e.g., SharePoint, Python, Big Query, Looker, Tableau).