Debt Settlement Specialist

Debt Settlement Specialist

The Debt Settlement Specialist will be responsible for servicing clients with past due account status issues. In the role, you will negotiate with authorized third parties and customers via telephone regarding past due accounts, investigate, research, and track consumer information, negotiate payments and settlements on customer accounts, qualify consumers for payment plans by gathering full and complete information, maintain compliance with FDCPA and state regulations, monitor delinquent accounts for status updates, and follow up with consumers and authorized third parties if needed. You will also use online tools to research information on accounts, take inbound calls from customers and third parties regarding the status of an active or inactive account, maintain account documentation and follow up as necessary, and provide outstanding customer service to customers, third parties, and OneMain employees. Prioritize assigned work to align with business and company needs.

Requirements include a high school diploma or GED, collection experience preferred but will train highly motivated individuals with sales experience, strong phone, communication, and negotiation skills, the ability to work well under pressure and meet goals in a fast-paced environment, quick thinker with creative research skills, proficiency with the internet and basic MS Office applications, and the ability to maintain confidentiality with sensitive information.

Location : Fort Mill, SC

Who We Are : OneMain Financial (NYSE : OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards, and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy, and flexible work arrangements that grow lives, careers, and our company. At every level, we're committed to an inclusive culture, career development, and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with : health and wellbeing options for team members and their dependents, up to 4% matching 401(k), employee stock purchase plan (10% share discount), tuition reimbursement, continuing education, bonus eligible, paid time off, paid volunteer time, and more. OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.