Workforce Analyst

Workforce Analysis And Optimization

Collects metrics on the workforce and workload. Analyzes data to determine trends and formulates plans to further the operational goals of the business. Uses data collected about individuals, teams and workloads to determine staffing needs by skill set at specific points in the work cycle, as well as support activities for lower activity business periods. Analyzes data to determine workload trends and formulates plans to further the program's operational needs. Provides data and analysis in support of program evaluation tasks. Uses data collected about individuals, teams, and workloads to determine staffing needs by skill set at specific points in the work cycle, as well as support activities for lower activity operational periods. Ensures appropriate response to service level variations by working with client and operations management to match staff to demand and / or reallocate task / work / call volumes. Analyzes schedule performance, forecast accuracy, and underlying assumptions, as well as historical trends, and makes continuous adjustments and improvements to the forecasting, headcount planning, and scheduling process to ensure both service levels and program goals are met. Collaborates with management to identify opportunities to further optimize staff supply versus contact volume demand. Proposes and develops recommendations or solutions to enhance efficiency as business needs change. Prepares operations and procedures manuals to assist management in operating more efficiently and effectively. Provides instructions to managers, supervisors and agents in the use of new forms or procedures.

Minimum Qualifications

• Bachelor's degree or equivalent experience
• 2-5 years of experience in workforce analysis applications

Other Job Specific Skills

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.