Client Care Coordinator (LMSW)

Title of Position: LMSW/LMHC Client Care Coordinator

Department: Transitional Housing

Reports to: LCSW, Clinical Director

Pay Rate: Up to $70,000

Positions reporting to this position: None

FLSA Status: Exempt

Purpose of the Position

The role of the LMSW/LMHC Client Care Coordinator within the social service team is to introduce and provide clinical services to individuals and families living in Win Transitional Housing sites. The Client Care Coordinator is responsible for engaging individuals and/or families in long term services within the community. The LMSW/LMHC is supervised by the LCSW/LMHC Clinical Supervisor.

Responsibilities:

• Assess the needs of the individual and/or family by completing a psychosocial assessment.
• Engage the families and/or individuals in short term counseling, groups, and workshops.
• Refer clients to other service providers within the community for long term services.
• Participate in Win meetings to address the needs of adults and children receiving clinical services.
• Collaborate with Win colleagues and outside agencies to ensure consistency in the delivery of services.
• Provide crisis intervention to clients.
• Identify families and/or individuals who need a higher level of service including victims of domestic violence, families with active ACS cases, individuals exhibiting signs of mental illness or substance abuse, and non-compliant or hostile, aggressive clients.
• Participate in classroom activities to observe the children and assist teachers and recreation staff in developing individual service plans for children as needed.
• Engage parents in the development of service plans and refer children for outside services.
• Conduct play groups for children to address issues of trauma as needed.
• Collaborate with DOE, medical and mental health providers, early Intervention programs, ACS, etc., to ensure that the needs of Win children are addressed.
• Facilitate workshops and groups as needed.
• Perform other related duties.

Essential Functions:

• Must be able to escort clients to appointments as needed on public transportation.
• Must be able to work evenings, at least one Saturday a month and some holidays.
• Must be able to ascend/descend stairs within the building assigned.

Qualifications:

• Commitment to Win’s mission, vision, and values.
• LMSW/LMHC must be obtained within first 90 days of employment and maintained throughout Win employment.
• Demonstrated experience facilitating groups and developing group curricula.
• Experience with standardized assessment tools.
• Experience working with individuals with mental illness and substance abuse, preferably with homeless adults and at-risk populations.
• Performs job duties that include work requiring advanced knowledge in the field of social work/mental health.
• Must be available for on call rotation.
• Must attend required internal and external meetings as well as trainings assigned by the supervisor.
• Use advanced knowledge acquired by a prolonged course of specialized intellectual instruction.

Core Competencies:

• Leading Others: Assists with the implementation of initiative and escalates issues appropriately.
• Facilitating Change: Proposes new approaches, methods or technologies to improve services to clients.
• Managing Performance: Monitors performance against predetermined standards set by Win and funders.
• Applying and Developing Expertise: Takes client issues to the appropriate people within the organization to obtain the most accurate information to meet the client’s needs.
• Communicating and Collaborating: Must understand and embody Win’s values and Code of Conduct. Must communicate effectively verbally and in writing.

WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

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