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Treatment TechLloyd Pest Control • Santa Ana, CA, United States
Treatment Tech

Treatment Tech

Lloyd Pest Control • Santa Ana, CA, United States
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  • [job_card.full_time]
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Treatment (Termite) Tech

As a Termite Technician at Lloyd Pest Control , you'll play a key role in protecting homes and businesses from termites and other wood-destroying organisms. You'll inspect properties, apply treatments, perform minor repairs, and ensure customers receive exceptional service. This position combines hands-on fieldwork, technical skills, and strong communication to deliver quality results and maintain customer satisfaction.

Key Responsibilities

Customer Service

  • Provide excellent customer service to all assigned Termite Protection Plan (TPP) accounts.
  • Listen to customer concerns, answer questions, and offer effective solutions.
  • Educate customers about termites, fungus, and other wood-destroying organisms.
  • Schedule and confirm appointments promptly, ensuring services are completed on time.
  • Follow up with customers to verify that issues have been resolved to their satisfaction.
  • Respond quickly to "trouble" or emergency calls.
  • Provide repair or service estimates for items not covered under the protection plan.

Inspections and Treatments

  • Inspect residential and commercial properties for signs of termites or wood damage.
  • Identify infestation sources and determine the appropriate treatment methods.
  • Mix and apply termite control products safely and according to company and state regulations.
  • Install and maintain Sentricon and other termite monitoring systems.
  • Perform minor wood repairs as needed to maintain structure stability.
  • Ensure all services are completed efficiently, accurately, and safely.

    • Equipment and Vehicle Care

  • Maintain a clean, stocked, and organized company vehicle.
  • Inspect, clean, and repair tools, equipment, and safety gear as needed.
  • Drive safely and follow all traffic laws and company driving policies.

    • Administrative Responsibilities

  • Accurately complete service reports, inspection forms, and customer notes using a smartphone or paper forms.
  • Maintain clear records of services, treatments, and customer communication.
  • Notify customers of account or payment issues when necessary and collect payments as authorized.
  • Plan daily routes efficiently and manage time effectively.
  • Attend required safety and technical training sessions to maintain licenses and certifications.

    • Physical Requirements

  • Sit, stand, walk, and drive for long periods.
  • Lift and carry up to 100 lbs; crawl, kneel, climb, bend, and balance as required.
  • Work in outdoor weather conditions and confined or elevated spaces.
  • Maintain clear vision and focus while performing detailed inspections.

    • Skills and Abilities

  • Strong communication and customer service skills.
  • Ability to manage time and workload efficiently.
  • Basic math and problem-solving skills.
  • Proficient in using mobile apps, messaging systems, and basic technology.
  • Professional appearance and conduct.
  • Self-motivated, dependable, and safety-focused.

    • Qualifications

  • High School Diploma or GED required.
  • Valid California Class C Driver's License and clean driving record.
  • Must pass a criminal background check.
  • Applicator and / or Field Representative License in Branch II (General Pest Control) preferred.

    • Working Conditions

  • Work primarily conducted in the field at customer locations.
  • Exposure to outdoor weather, confined areas, and elevated spaces.
  • May require occasional overtime based on workload and customer needs.
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