Coordinator II

Job Description

Job Description

Job Summary

Coordinate the editorial, creative development and production of brand, marketing and regulatory required customer digital and print communications for customers. Contribute to the overall planning, department coordination and organizational efforts within the Communications function, interfacing effectively with internal and external customers, departments and organizations.

Responsible for all aspects of procuring printed communications and managing the mail process. This person works with internal stakeholders, suppliers and external stakeholders to ensure projects are purchased and executed in a way that guarantees quality and competitive pricing while overseeing and executing a high volume of complex projects.

Job Responsibilities

Execute instructions and requests, plan and organize work and make appropriate arrangements to ensure that work is being completed by contracted third parties.

Develop high level strategies and plans for the development and production of all requirements, in conjunction with internal and external business partners, which drive profitable business results and align with and support the overall mission of RIE.

Act as the primary point of contact within Communications, providing advice guidance and support to relevant third parties to ensure everyone is informed and aware of changes to contracts, schedules and decisions taken.

Identify opportunities within the physical mail process and resolve issues by partnering with internal and external partners across RI and PA.

Coordinating with external suppliers and print vendors to achieve high productivity, low costs and efficient work practices and to ensure compliance with policies and procedures.

Promote and implement procedural best practice to ensure all working practices within Communications are efficient, effective and compliant with policies and regulatory requirements.

Monitor the day-to-day relationship with the third-party service providers, interpretation and application of established contractual agreements and / or service level agreements to ensure adherence to standards and best outcomes for Rhode Island Energy.

Monitor and review work undertaken across small to medium scale projects or a large complex project to ensure appropriate use of materials, tools, equipment or resources and adherence to schedules.

Develop and maintain effective relationships with key stakeholders within Rhode Island Energy to share best practices, understand and challenge business needs.

Proactively recommend changes that will lower costs and improve the production process.

Gather project requirements and manage all production aspects, working with vendors on delivery timetables and maintaining on updated status of assigned projects.

Write project specifications and relevant delivery information to be sent to print vendors, mail house

Ensure delivery deadlines are met to meet all requirements.

Experience executing and ensuring brand standards are met throughout all campaigns.

Callouts

Candidate will be expected to be in office 3-5 days a week in Cumberland, RI

Education / Experience

A bachelors degree in a related area and 3-5 years of related experience, or equivalent work experience.

Experience of fact-finding including knowledge and understanding of where to find and how to present relevant information.

Experience of managing external suppliers and agencies

Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint, Adobe)

A good working knowledge of the Customer function within Rhode Island Energy.

Knowledge of Rhode Island Energys business operations, company policies and practices.

Knowledge of relevant industry practices, current trends and developments in legislation or regulation.

Preferred Qualifications

Attention to Detail : Monitors quality of others work, checks to ensure procedures are followed and that compliance standards are adhered to.

Sets and commits to achieving / exceeding challenging goals to improve results and creates breakthrough ideas, whilst ensuring budgets are optimized, through drive and ambition to effectively balance the interests of the customers and shareholders.

Adapts influencing and negotiating approach and considers what is important to different audiences to form effective relationships with internal and external stakeholders and ensure a win-win outcome for all parties.

Promotes team effectiveness by soliciting input from team members, communicating expectations of the team and delegating responsibilities while providing support and structure to create a cohesive, motivated, and empowered customer communications team.

Identifies the key stakeholders in the organization and uses that information and the informal organizational structure to effectively collaborate across all parts of the organization to get things done.

This is not a Driving Role.