Enrollment Specialist

Voted Best Place to Work!

Why Work for Gary and Mary West PACE?

Because you're looking for more than just a job - you want work/life balance and the opportunity to make a meaningful impact in the lives of North County seniors and their families.

At Gary and Mary West PACE, we support your personal and professional well-being with:

• Generous pay and a comprehensive benefits package focused on your health and wellness
• 11 paid holidays, 16 days of PTO, and 5 days of sick time.
• A 5% employer match to our 403(b) retirement plan.
• No on-call time - because your time matters.

We invest in our team with an annual education allowance and a commitment to professional growth, helping you expand your skills and advance your career.

You'll thrive in a supportive, mission-driven culture where collaboration feels like family. As part of our multi-disciplinary team, your voice is heard, and your work is truly valued.

Join us and do your best work-because here, your contribution matters.

About PACE

Philanthropists Gary and Mary West founded West Health with the mission of enabling seniors to successfully age in place with access to high-quality, affordable health and support services that preserve and protect their dignity, quality of life, and independence. The Gary and Mary West PACE (Program of All-inclusive Care for the Elderly), affiliated with West Health (), is a non-profit that delivers medical, social, and behavioral services to the frail elderly to the North County of San Diego. This PACE center is entrepreneurial in nature and focuses on innovations and bringing new processes to the traditional PACE environment.

We're looking for passionate healthcare providers who want to be part of a team dedicated to enable seniors to live in their communities as independently as possible by providing compassionate, comprehensive health and supportive care.

One Team One Mission

Position Summary:

The Enrollment Specialist is responsible for the initial screening and coordination of new participants to the Gary and Mary West PACE (GMWP) program. The Enrollment Specialist will partner with the Community Outreach Manager to implement the program's intake, enrollment, outreach and marketing activities.

Essential Functions:

• Coordinates with potential participants and/or families to conduct initial screenings and assessments in the homes of potential participants.
• Conducts PACE program eligibility screening, intake, educational and enrollment assistance activities to initially determine participant needs and eligibility for enrollment.
• Completes appropriate documentation related to participant assessment as required.
• Coordinates communications of eligibility decisions, approvals or disapprovals with participant or their family members.
• Participates in team meetings and activities as needed.
• Participates in outreach and marketing activities in conjunction with the Community Outreach Manager.
• Provides input on internal and external outreach, education and enrollment plan for engaging, assisting, enrolling and retaining new and current participants.
• Facilitates GMWP referrals and community resources for assistance with other needs and complex issues.
• Provides responsive, high quality service to participants, participant family members, County representatives, outside agencies, members of the public by providing accurate, complete and up-to-date information in a courteous, efficient and timely manner.
• Conducts public outreach and educational activities, individually and in a group, to participants and community members at clinic locations and other community locations about PACE and other related health coverage options.

Education and Certification:

• High school diploma or GED equivalent required.
• Bachelor's Degree in health or human services, preferred.
• Current driver license.
• Proof of auto insurance.
• Clean driving record.

Skills and Experience:

• A minimum of one year working in community health, senior health, marketing or enrollment for public health, social service organization or health plan.
• One year of Medi-Cal, Medi-Care, managed healthcare eligibility or senior related sales.
• Must take and pass the State of California DHCS PACE and Medi-Cal Marketing Certification exam within 60daysof hire.
• Bilingual(English/Spanish)highly desired.
• Experience working with the frail elderly population a plus.
• Must be able to communicate effectively and comfortably in public forums.
• Prepare concise and clear reports on marketing and outreach.
• Intermediate experience working with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience working with Electronic Medical Record (EMR) systems (Cognify a plus).
• Experience working with Customer Relationship Management software, i,e. Salesforce, a plus.

Medical Clearance:

Employees must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.

Job offers are contingent upon a successful pre-employment drug screen, background check, and physical assessment.

Gary and Mary West PACE provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, pregnancy, military and veteran status, age, physical and mental disability, genetic characteristics, gender, gender identity, gender expression or sexual orientation or any other considerations made unlawful by applicable state or local laws.