Engineer II, Desktop Support

The RE/MAX, LLC Enterprise Support Department seeks a highly motivated and experienced Desktop Engineer II to support, configure, and administer critical systems and applications for our staff. The role will require you to maintain, establish, and promote excellent working relationships between your team, customers, and management. Responsibilities include reviewing, prioritizing, and ensuring closure of support tickets through the service desk application. You will be part of a team that develops and administers a workstation strategy that includes technical standards, process automation, and performance analysis.

Essential Duties:

• Deliver advanced and professional technical troubleshooting and problem-solving solutions for corporate customers
• Troubleshoot, resolve, and document end-user help requests for desktops, laptops, and printers
• Responsible for anti-virus software management, threat assessment, and remediation
• Implement and administer security audits and vulnerability scanning
• Configure and manage user accounts in Active Directory and Exchange
• Test, plan, and deploy software and OS updates
• Build and perform system images and application packages for macOS and Windows systems
• Design, engineer, and deploy new workstation solutions and enhancements
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improvements
• Create and maintain documentation as it relates to workstation architecture
• Update requests in the ticket system to include customer contact information, work logs, and knowledge base
• Research software and system products
• Other duties and projects as assigned

Qualifications and Skills:

• 3+ years of relevant work experience in a Tier 2 desktop support role
• 3+ years of advanced End-User Device Management and Troubleshooting
• 3+ years of experience in managing macOS
• 3+ years of experience in managing Windows OS
• 3+ years of JAMF experience
• Experience troubleshooting standard hardware issues and running diagnostics
• Experience installing, troubleshooting, and maintaining peripherals
• Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems
• Proven experience with workstation system planning, security principles, and general software management best practices
• Proven experience in overseeing the design, development, and implementation of computing systems, applications, and related products
• Develop and improve processes for repeatable implementation, customizations, and/or maintenance around hardware maintenance
• Ability to prioritize and execute tasks in a high-pressure environment
• Solid project management skills
• Excellent written, oral, and interpersonal communication skills
• Experience working in a team-oriented, collaborative environment
• ACSP (Apple Certified Support Professional) / ACMT (Apple Certified Mac Technician) Preferred

Why Join RE/MAX?

As a leader in the real estate industry, RE/MAX is committed to delivering exceptional experiences for its agents, franchisees, and customers. As a Customer Experience Analyst, you will have the opportunity to make a tangible impact by driving improvements that elevate the RE/MAX brand. Join a team of passionate professionals dedicated to innovation, collaboration, and success.

This position is ideal for someone who loves analyzing data, solving problems, and making a meaningful difference in how customers experience a brand. Be a part of a team that is redefining excellence in the real estate industry!

Hire Range/Rate:

$71,250 - $82,500

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX Holdings total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Annual bonus/merit opportunity
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in-person and virtually
• Mentorship program
• Employee Resource Groups
• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting
• Remote
• Women at RE/MAX

RE/MAX, LLC & Motto Mortgage