AVP, Operations Manager

Description

The AVP - Excess Casualty Operations position manages and directs the daily workflows and performance of their Underwriting Associate team. This role reports to the VP Operations and will also effectivity collaborate with North America Field Operations and the Excess Casualty Underwriting leadership team to provide superior customer service quality and workflow / process management. The position will include training and development as well as direct management of the staff. The ideal candidate will have a working knowledge of Chubb Systems and Workflows / Processes.

Position Responsibilities :

People / Performance Management

• Manage UA team to meet / exceed NA Operations performance metrics.
• Develop UA Talent through oversight of training and development planning / execution / monitoring.
• Collaborate with Major Accounts Underwriting counterparts to assure mutual priorities are achieved.
• Actively engage with direct reports to provide coaching on performance to develop and maintain skills / competencies. Address performance issues promptly through the performance improvement process.
• Deliver regular results driven feedback tied to performance goals / metrics.
• Maintain an open and collaborative engagement with staff that encourages diversity of thought.
• Assure adoption of standardized UA Role / Responsibilities and adherence to corporate workflows.
• Assure timely completion of performance reviews goal setting and compensation administration.
• Create and execute plans to retain high potential employees.

Process Management

Service and Financial Management

Qualifications

Education and Experience :

Required Experience :

Manager

Key Skills

Presentation Skills,Risk Management,Financial Services,IFRS,Banking,Pricing,Analysis Skills,Securities Law,Investment Banking,Relationship Management,Strategic Planning,Leadership Experience

Employment Type : Full-Time

Experience : years

Vacancy : 1