Technician B

Summary/objective:

Technician B requires average mechanical knowledge and performs most mechanical tasks assigned to them, including the following jobs or services: brakes, rotors, fluid exchanges, oil change, transmission, differential, cooling system maintenance, repairing and replacing tires and additional services (e.g. wiper blades, air filters, etc.). Technician B communicates with customers, educating them on necessary preventive vehicle maintenance. Additional duties may include some courtesy services, tire repair and replacement services.

**You are paid an hourly rate and a commission percentage that is standard across the company.

Essential Duties

• Performs work as outlined on repair order with efficiency and accuracy, in accordance with supervisory direction and factory standards.
• Work on more complex repairs and diagnostics than a Tech C, including electrical systems and minor engine work.
• Can work independently on most tasks and may begin training Tech C. Assist the Tech A with complex repairs and diagnosis.
• Repair knowledge of Brakes, A/C services, Transmissions, Power Steering and Suspension Repairs and more. Diagnoses vehicle problems based on customer complaints and inspection.
• Examines assigned vehicles to determine if further safety or service work is required or recommended.
• Partner with the Center Manager if additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the promised time.
• Documents all work performed and recommended. Road tests vehicles as needed.
• Ensures that customers' cars are kept clean. Notify the manager immediately of any damage that has happened to change the appearance or condition of the vehicle.
• Keeps the shop areas neat, clean and organized.
• Maintains and is accountable for all store-owned tools and manuals. Returns them to the proper place and in the same condition as they were received.
• Understands, and comply with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know -this includes any SOP of our company guidelines and rules.
• Operates all tools and equipment in a safe manner. Reports any safety issues immediately to management
• Participates in organization-sponsored training programs.
• Other tasks as assigned.

Qualifications: Education and/or Experience

• Three (3) plus years related experience and/or training, or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine tickets, notes and other correspondence.
• Ability to effectively present information and respond to questions from customers.
• Valid Driver's License
• State Emission Certification- if applicable in your state
• Current ASE Certifications are a huge plus in this role.
• State Vehicle Inspector Certification- if applicable in your state

Physical Demands / Work Environment and Requirements

• We require tools for this position that enable you to perform the majority of services that you are qualified to perform. You will need to have a toolbox with tools on site.
• You will be required to sign a contract with our uniform policy and procedure plan.
• Ability to work in cramped places, such as underneath a jacked-up automobile or a lower bay.
• Upper body strength and stamina to effectively use hand tools like hammers and wrenches and to make sure that fasteners are properly secured.
• Fine motor skills to be able to work with small fasteners, such as nuts, bolts, and washers.
• Vision: Ability to read diagrams, manuals and emails. Often, you are required to work with color-coded wiring.
• Ability to work in fluctuating and sometimes extreme weather temperatures