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Help Desk Technician
Help Desk TechnicianSoni Resources • Hackensack, NJ, United States
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Help Desk Technician

Help Desk Technician

Soni Resources • Hackensack, NJ, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Soni is seeking a Help Desk Technician to join our law firm client in Northern NJ. This role is ideal for someone who enjoys solving technical challenges, supporting end users, and contributing to a collaborative, fast-paced professional environment.

What You'll Do :

  • Provide technical support for hardware, software, and mobile devices
  • Assist with video conferencing setup and troubleshooting (Microsoft Teams & Zoom)
  • Maintain and track IT equipment inventory
  • Accurately document all support activity in the Firm's ticketing system
  • Travel periodically to other firm offices for onsite support, buildouts, and expansions
  • Provide occasional after-hours or shift coverage as needed

What We're Looking For :

  • Proficiency with Microsoft Windows 11 and Microsoft 365 (especially Outlook and Word)
  • Experience with iManage is strongly preferred
  • Excellent written and verbal communication skills
  • Strong interpersonal skills and a team-oriented mindset
  • Proven ability to learn quickly , follow procedures, and maintain detailed documentation
  • Experience in a law firm or professional services environment preferred
  • Associate's or Bachelor's degree in Information Systems, Computer Science, or a related field - or equivalent work experience

    • Why Join Us :

    You'll be part of a supportive, knowledgeable IT team that values professionalism, collaboration, and continuous improvement. If you're passionate about technology and providing high-quality support, we'd love to hear from you.

    Compensation : $75,000 to $95,000 annually

    Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.

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    Help Desk Technician • Hackensack, NJ, United States

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