IT Service Desk Intern

IT Service Desk Intern

Xometry is seeking a motivated IT Service Desk Intern to support our IT Service Desk team. You will provide first-level technical support to end-users via Slack, Freshdesk, and in-person, gaining hands-on experience in a fast-paced corporate environment.

Responsibilities

• Provide first-level technical support, including account lockouts, password resets, and access requests.
• Troubleshoot hardware (laptops, desktops, peripherals) and software installation/configuration issues.
• Assist with basic network connectivity and VPN support.
• Support the IT equipment lifecycle, including setup, deployment, and configuration.
• Assist with the new hire onboarding and employee offboarding processes.
• Contribute to creating and maintaining technical documentation and knowledge base articles.
• Collaborate with the IT Service Desk and IT Engineering teams on projects.
• Escalate complex issues and maintain a high level of customer service and professionalism.

What We're Looking For:

• Foundational understanding of Windows and macOS.
• Familiarity with collaboration tools (Zoom, Slack) and productivity applications (Microsoft Office Suite, Google Workspace).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Strong customer service and communication skills, organizational skills, and a proactive, solution-oriented mindset.
• Ability to lift and move computer equipment as needed.
• Academic Excellence: Currently enrolled in an accredited college or university, graduating in December 2026 or May 2027, with a minimum 3.5 GPA.
• Strong Work Ethic: Ability to work full-time (40 hours/week) during the internship period (June 8 - August 14, 2026).
• Excellent Communication Skills: Strong verbal and written communication skills.
• Entrepreneurial Spirit: A passion for problem-solving and a desire to drive results.
• Legal Authorization: Ability to provide proof of legal right to work in the United States.
• Location Requirement: Ability to commute to our North Bethesda, MD, Lexington, KY or Waltham, MA office to work onsite for at least 3 days a week.
• Provide Unofficial Transcript

Valuable Experience (Plus)

• Relevant IT coursework or certifications (e.g., CompTIA A+).
• Exposure to device management (Intune) and identity/access management (Okta).
• Familiarity with scripting languages (PowerShell, Bash) or cloud-based services (AWS, Azure, Google Cloud).

The estimated base pay rate for new hires into this role is $20.00 per hour depending on factors such as job-related skills, relevant experience, and location. This is a temporary position.

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