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IT Program Manager
IT Program ManagerUniversal Technical Institute Inc. • Phoenix, AZ, US
IT Program Manager

IT Program Manager

Universal Technical Institute Inc. • Phoenix, AZ, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Overview

The IT Program Manager provides strategic leadership across multiple interrelated IT projects within enterprise programs. This role manages program resources, budgets, risks, cross-functional dependencies, and ensures delivery of integrated solutions that support long-term business value. The IT Program Manager leads governance structures, facilitates executive stakeholder engagement, and oversees change management and benefits realization across the program lifecycle.

Pay Range : $108,000 - $150,000

What We Offer :

  • Tuition Waiver : Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
  • Paid Time Off : Competitive paid time off programs for employees (Vacation, Sick, Flexible)
  • Retirement Matching : 50% match on the first 6% of your contributions after 90 days
  • Paid Parental Leave : 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
  • Competitive Insurance : Health, vision, and dental coverage for you and your dependents
  • Pet Insurance : Competitive coverage for your furry family members through ASPCA
  • Health Plan Enrollment : Eligibility starts first of the month following completing one full month of employment

Responsibilities

Specific Accountabilities

  • Lead End-to-End Implementation

    • Drive planning, coordination, and execution of ERP (Workday), CRM, and SIS programs across all phases : requirements, design, development / configuration, testing, business readiness, OCM, and deployment.

  • Business & IT Alignment

    • Partner with functional leaders to align technology solutions with business processes and compliance requirements.

  • Vendor & Partner Management

    • Manage relationships with Workday and Salesforce implementation partners, ensuring deliverables meet contractual obligations and quality standards.

  • Risk & Issue Management

    • Proactively identify risks related to data migration, system performance, and change adoption; develop mitigation strategies.

  • Governance & Steering Committees

    • Facilitate executive-level governance forums, presenting program health, KPIs, and strategic recommendations.

  • Organizational Change Management (OCM)

    • Oversee OCM strategies to ensure stakeholder engagement, training, and adoption of new systems.

    Qualifications

    Education / Experience :

  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field (required)
  • Master’s degree (preferred)
  • Ten (10) years of experience in IT program and project management, including enterprise-level initiatives (required)
  • Experience in management of complex, cross-functional IT initiatives
  • Expert understanding of Program Management, and Adaptive Project Management methodologies as well as agile frameworks and ways of working

    • Licenses / Certifications :

  • PMP Certification (Required)
  • PgMT Certification (preferred)
  • Valid, state-issued driver's license (required)

    • Skills :

  • Deep ERP / CRM Expertise : Hands-on experience with Workday Finance modules and Salesforce Sales / Service Cloud.
  • Data Migration & Integration : Strong understanding of ETL processes, APIs, and middleware for large-scale system integrations.
  • Testing Leadership : Expertise in managing UAT, SIT, and regression testing for enterprise applications.
  • Budget & Financial Control : Ability to manage multi-million-dollar program budgets and vendor contracts.
  • Executive Communication : Skilled in presenting complex program updates to C-suite stakeholders.

    • Abilities

  • Strategic Leadership : Ability to lead multi-year, multi-system transformation programs.
  • Decision-Making Under Ambiguity : Navigate complex organizational structures and competing priorities.
  • Cross-Functional Collaboration : Build strong partnerships across Finance, Marketing, Student Services, and IT.

    • Experience

  • Mandatory :
  • Direct leadership of at least one Workday ERP or Salesforce CRM implementation from initiation to deployment.
  • Preferred :
  • Experience with Student Information Systems .
  • Background in higher education or large-scale corporate environments

    • Standard Abilities :

  • Able and willing to :
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and / or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
  • Ability to use good judgment, problem-solving and decision-making skills
  • Ability to maintain confidentiality and manage sensitive information with discretion
  • Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
  • Ability to gain, understand and apply information and data as it relates essential functions of the position
  • Ability to foster long-term relationships with stakeholders
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