IT Customer Support Specialist

Jamison Professional Services, Inc. (“Jamison”) is currently seeking a qualified and motivated candidate for the position of IT Customer Support Specialist – Level 1

Job Title: IT Customer Support Specialist – Level 1

DESCRIPTION OF SERVICES:
The scope of this task is to provide a variety of current and future IT operational support services to the user and operations environment operated by the IT group. User and operations work will consist of user account maintenance. The total level of support is constrained by the resources allocated or funded by the Government. The Contracting Officer’s Technical Representative (COTR) will provide direction for prioritizing projects or reallocating resources to meet new customer requirements. This includes support for any future technologies or special projects that are incorporated into the architecture.

REQUIRED AND DESIRED KNOWLEDGE, SKILLS AND ABILITIES:
High School Diploma or equivalent
Knowledge of Google Workspaces (Calendar, Gmail, Docs, Sheets, Slides and Meet)
Knowledge of Linux operating system update software (Webmin, apt)
Knowledge of Windows operating system update software (Windows Update, PDQ, IBM BigFIX)
Knowledge of Microsoft Office applications (MS Word, Excel, and PowerPoint)
Knowledge of Audio/Video Equipment basic functionality (projectors, webcams, microphones, speakers, amplifiers)

Job Duties and Responsibilities:
Customer Support
Physically deploy new workstations/laptops to new personnel offices/cubicles.
Ensure equipment is functioning properly when deployed.
Recall IT equipment when a user departs.

User Account Support
Adds/deletes/modifies user accounts in Microsoft Windows Active Directory Server.
Adds/deletes/modifies user accounts in Gmail implementation
Adds/deletes/modifies users membership in Gmail mailing groups.
Adds/deletes/modifies users accounts in Google Voice.

Operating / Application Patching
Utilize Webmin control panel to patch a variety of Linux systems, including servers and workstations.
Utilize Big Fix implementation to patch a variety of Linux, Windows, and macOS operating systems.
Utilize PDQ Deploy/Inventory to patch applications when needed.

Conference Room A/V Support
Assist users with scheduling both virtual and in person meetings in the designated conference spaces.
Troubleshoot both virtual and physical issues in support of the meetings being held in the conference spaces.

HOURS OF OPERATION
The normal hours of operation are Monday through Friday, 8:00 am – 5:00 p.m., exclusive of federal holidays, Saturday and Sunday. Federal holidays are listed below. The work day will consist of agreed upon part time hours and a lunch period, if working over 4 hours.

PRIMARY PLACE OF PERFORMANCE: Ann Arbor, MI 48108

Clearance Level Required: Must be able to pass a Federal Background check.

Jamison Corporate Overview:
Jamison Professional Services, Inc. (Jamison) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business Enterprise (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, healthcare, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State and commercial clients. Jamison is a nationwide professional staff augmentation company, that helps commercial clients and government agencies expand their talent acquisition reach by sourcing, assessing, developing, and managing the talent that enables them to be successful.
Jamison offers a wide range of employment opportunities in the commercial and government sectors. We seek employees who share our values of service excellence, integrity, and professionalism.
Jamison affords equal employment opportunity to all individuals, regardless of race, creed, color, religion, gender, national origin, ancestry, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, Jamison adheres to the equal employment opportunity requirements of all states and localities in which it does business.
Jamison’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and all other matters of employment.