Program Support Specialist

Job Description

Job Description

Salary : $20.15, $20.96, $21.79 Based on Experience

Summary :

Assists the programs teams by providing day-to-day administrative support to program admin staff, consumers, and direct support professionals as applicable. Works cooperatively with other program staff, outside agencies, DSPs, and organizational leadership regarding programmatic needs and support. This position reports to the Program Director.

Engagement in the mission of Access Alaska and the Five Core Services :

• Independent Living Skills Training
• Peer Support
• Information & Referral
• Self & Systems Advocacy
• Transition

Essential functions : Reasonableaccommodation may be provided to enable individuals with disabilities to perform essential functions.

Required education :

High school or general education development (GED) diploma.

Positions requirements : Must be 18 years of age or older, Min 2 years of Customer Service in the health and Human services field or like field, Experience serving Senior and / or individuals with disabilities, Administrative paperwork processing, data tracking to include use of Excel spreadsheets and data entry into database systems have a current- valid driver license, car insurance, and reliable transportation, able to lift (10 to 25 lbs.) repetitively, highly proficient with Microsoft Office Suite to include Excel, Word, and Outlook. Be a self-starter and able to work independently but also collaboratively as a member of a team. Must have the ability to organize, prioritize and meet deadlines, must comply with all Policies and procedures related to HIPAA and Confidentiality.

Preferred skills and Knowledge :

Interest in working with a community-based agency serving Seniors and individuals with disabilities. Working Knowledge of CIL Suite, Direct Secure Messaging, Harmony, and Therap Databases. Familiarity with Support Plans.

Required skills :

Confidentiality, excellent customer service skills, integrity, dependability, teamwork, creativity, problem solving, critical thinking, adaptability, organization, willingness to learn, empathy, professionalism.

Work environment :

In Office and Remote after 6 months

Physical demands :

Reasonable accommodation may be provided to enable individuals with disabilities to perform physical demands.

While performing the duties of this job, the employee is required to walk, stand, sit, bend, kneel, squat, and verbally communicate in person, by phone and telecommunications. The employee will be required to regularly lift, move, carry, and load items weighing 10-25 lbs., use hands, fingers and wrists for repetitive movements such as grasping, manipulating of objects tools or controls. Specific Vision abilities required by this job include close vision, vision a few feet away, peripheral vision depth perception and the ability to adjust focus.

Equipment Used :

Office Equipment, Computer, Android Phones, Printer / Fax / Scanner.

Position Type : Full Time, Non-Exempt.

Work Hours :

Monday through Friday 8-5

Working Authorization :

All positions at Access Alaska Inc. require a State of Alaska and Federal Name base and fingerprint background check prior to employment. This process must result in an initial Provisional Approval, followed by a full Five (5) Year Approval.

Expectations :

Actively support our mission and our consumer directed approach to providing programs and services. Commitment to and capable of working in a collaborative, cross-organizational team environment. Maintain Confidentiality Integrity Professionalism Excellent Work Ethic Support of AAIs Mission Vision and Values

Other Duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position, responsibilities and activities may change at any time with or without notice.