Front Office / Customer Experience Supervisor

Job Description

Job Description

Position Overview :

The Front Office Supervisor manages the reception area, ensuring exceptional customer service, smooth scheduling, and positive client experiences from arrival to departure.

Key Responsibilities :

Oversee booking and scheduling to minimize wait times.

Supervise and train reception and front desk staff.

Handle customer complaints, inquiries, and feedback.

Maintain client database and implement loyalty programs.

Coordinate with stylists to ensure workflow efficiency.

Qualifications :

Diploma or degree in Hospitality, Management, or a related field.

2–4 years of experience in customer-facing or supervisory roles.

Excellent communication, problem-solving, and multitasking skills.

Knowledge of booking software and POS systems.

Performance Indicators :

Client satisfaction ratings and repeat bookings.

Accuracy of scheduling and data management.

Team performance and front desk efficiency.