Senior Staff Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

About The Role :

The Senior Staff Software Engineer is a technical leader responsible for driving architectural decisions, ensuring code quality, and mentoring engineers across multiple levels. This role focuses on building scalable, maintainable, and performant systems within the Flow Engine and related platform components. The engineer is expected to influence design principles, guide best practices, and collaborate cross-functionally to deliver enterprise-grade solutions.

What you get to do in this role :

• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Own critical components of the Flow Engine and related systems, ensuring robustness and efficiency.
• Collaborate with product managersand other engineering teamstodefine frameworks for newcapabilities(e.g., alert mechanisms, event management integration, etc.) andtranslate requirements into well-architected solutions, owning features from design through delivery
• Lead design discussions enforce SOLID principles and modern software design patterns
• Drive clarity on the technical approaches for high-impact customer scenarios, such as queue management and performance optimization.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Providearchitectural guidance for complex features and epics.
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviewsensuring best practices in performance, maintainability, and testability
• Develop comprehensive test strategies covering functional, regression,integration,and performance aspects.
• Contribute to internal and external documentation strategies,ensuringtechnical changes (e.g., FlowEngine enhancements) are communicated effectively without overpromising performance.
• Foster a culture ofcontinuouslearning andimprovementbysharing bestpractices in engineering and quality
• Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
• Mentor engineers at all levels, offering constructive feedback on debugging, design, and coding practices.

Qualifications

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For positions in this location, we offer a base pay of $168,900 - $295,600, plus equity (when applicable), variable / incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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