Senior Manager, Revenue Cycle Manager

Senior Manager, Revenue Cycle Manager

Tia is on a mission to transform healthcare for women by increasing access to and improving the experience of key preventive healthcare services. Known as the best and only way to both transform outcomes and reduce cost, Tia's preventive care model focuses on integrating key services across primary care, mental health, gynecology, dermatology and other wellness services. Tia is trailblazing a new paradigm for women's healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia's "Whole Woman, Whole Life" care model is a unique and "life-long" model for women's care. By making women's health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger setting a new standard of care for women everywhere.

Role Summary

We are seeking a Senior Manager of Revenue Cycle Management to own and elevate the entire RCM function at Tia. This leader will balance hands-on operational oversight with strategic vision-setting, transforming our RCM processes into an optimized, compliant, and seamless revenue engine.

You will be directly responsible for maximizing revenue capture across the entire claims lifecyclefrom clean submission to final paymentto ensure claims are paid accurately and quickly at expected reimbursement rates.

This is a high-impact role reporting to the Director of Business Operations. You will serve as a critical strategic partner, collaborating deeply with our Clinical, Product, Member Support, and Finance teams to drive operational excellence and instill financial accountability across the entire revenue funnel.

What You'll Do

Leadership & Strategy

• Own and elevate the end-to-end Revenue Cycle Management (RCM) function, including coding, billing, and collections, ensuring maximum operational efficiency and financial integrity.
• Define and execute the strategic vision for continuous process optimization, leveraging technology and best practices to drive RCM accuracy and financial performance in alignment with Tia's goals.
• Cultivate a high-performing, inclusive, and accountable team culture that inspires both direct reports and cross-functional partners.

Operational Excellence

• Direct all backend RCM operations, from chargemaster management to providing expert guidance on navigating complex rejections, denials, and appeals management.
• Lead the end-to-end patient billing and collections strategy, including defining and implementing escalation protocols for outstanding patient balances.
• Design, document, and optimize core RCM workflows and process maps (claims submission, follow-up, denials, and appeals) to proactively eliminate friction points and maximize revenue velocity.

Analytics & Performance Management

• Establish and standardize Key Performance Indicators (KPIs) and metrics to deliver executive-level insights into RCM performance and financial health.
• Strategically own the design, maintenance, and execution of automated dashboards and regular reporting to effectively monitor and track the health of the RCM funnel.
• Conduct data-driven synthesis of trends to proactively identify root causes of payment delays, denials, and variances, translating insights into actionable process improvements.

Cross-functional Collaboration

• Serve as a strategic partner to executive leadership, integrating the RCM perspective into short and long-term business planning aligned with company OKRs.
• Cultivate and manage critical relationships with market partners and payers to optimize contracts and payment flows.
• Act as the primary operational liaison across Clinical, Product, and Finance, ensuring the consistent adoption of best practices for billing, chargemaster maintenance, and accurate revenue forecasting.

About You (Required Qualifications)

• 5+ years of progressive experience in healthcare operations, with comprehensive, expert knowledge of end-to-end Revenue Cycle Management (RCM).
• Demonstrated expertise in key RCM components, including payer contracting, provider credentialing, and patient financial engagement.
• A proven problem-solver who approaches complex RCM challenges with a highly systematic, analytical, and data-driven methodology.
• Exceptional communication and stakeholder management skills, with the demonstrated ability to translate high-level business strategy into a clear, tactical execution plan.
• Experience in performance management framework design, specifically building or partnering on the development of KPIs, dashboards, and reporting for RCM operations.

Bonuses

• Demonstrated ability to thrive and scale in a fast-paced, high-growth startup environment.
• Experience implementing AI, machine learning, or automation tools within RCM workflows.
• Experience designing and scaling RCM processes to maximize collection performance and efficiency.

Salary & Benefits

• Salary Range: $115,000 - $150,000
• Benefits:
• Unlimited vacation
• Medical, dental, and vision benefits
• Competitive stock option package
• 401k program
• $300 one-time WFH stipend
• $50/month phone and internet reimbursement
• Free Tia membership

About Us:

Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women's healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia's "Whole Woman, Whole Life" care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women's health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger setting a new standard of care for women everywhere.

Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its "whole-woman, whole-life" model to more than 100,000 women by 2023. We'll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.

We're building a world class team to reimagine women's healthcare. We're an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We're united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.

Tia is building a culture of excellence in people, process and product. This is our northstar value;

What is excellence, exactly?

Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We're looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.

We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia's highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:

A drive to constantly improve through experimentation, reflection, and an insatiable growth mindset said another way, we're energized by the possibility of invention, innovation, and iteration

Being present in and grateful for the journey not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)

Asking why, then why again because accepting "this is just the way it is" is not good enough

Grit & perseverance a maker mentality that involves "rolling up your sleeves", but also deep care for oneself and for others

A commitment to uncovering talents