District Manager

Job Description

Job Description

DISTRICT MANAGER

FULL-TIME (50+ weekly hours), EXEMPT

Position Summary :

The District Managers (DM) role is to oversee, evaluate and direct the activities of four or more General Managers (GM). The DM is also responsible for monitoring sales and controllable costs in their assigned district (i.e. food and labor cost) and providing guidance to GMs regarding staffing, proper enforcement of policies and procedures, meeting sales / food / labor targets and new product rollouts. DMs work with GMs to increase sales volume in their areas and are required to regularly audit stores in their district to preserve consistent company brand standards. DMs report to a Regional Manager or directly to the Director of Field Management.

Essential Functions :

• Know and embody the Mission, Vision and Core Values of Blakes Lotaburger.
• Demonstrate the highest level of customer service any time DM comes into contact with customers by being polite and friendly, (especially when handling complaints) and require all store-level employees to do the same.
• Motivate management staff and crew members to perform all job duties with customers in mind; foster a positive environment of respect for coworkers and customers; provide positive reinforcement where deserved and constructively address policy violations as they arise.
• Possess expert knowledge of Blakes Lotaburger General Employee Policies & Procedures, as well as Book 1 & Book 2 Policies & Procedures.
• Ensure that all management and crew comply with all Blakes Lotaburger Policies & Procedures.
• Enforce all Blakes Lotaburger Policies & Procedures through appropriate coaching / discipline when a violation occurs.
• Address GM and crew member conduct through enforcement of company policies and procedures by coaching, appropriate discipline and if necessary, discharge. Seek assistance regarding any employee relations or disciplinary issues through your direct report and HR Department.
• The DM must have an expert-level knowledge of appropriate recruiting and interviewing techniques. Must be proactive and consistently hire qualified, skilled applicants, thereby avoiding crisis hiring, and building a strong bench.
• Assist with training and development of all crew members to allow for proper succession planning of future shift, assistant and general managers; provide feedback on performance with all crew members.
• Implement and monitor the Blakes Lotaburger training program in stores for management staff and crew members.
• Work with Regional Manager / Director of Field Management to plan tailored ways to increase sales within the specific market, and optimize food and labor costs to meet targets.
• Train and retain management staff and crew members in appropriate inventory / ordering practices, monitoring of operations, shopping the store, and sampling products.
• Ensure the store are in compliance with all applicable laws, including but not limited to : food safety, premises safety, equal employment opportunity, and workers compensation reporting. Educate and train your employees to comply with the above laws and regulations, encouraging compliance and proper and timely reporting of any issues or concerns.
• Spend significant blocks of time in the stores in the district as outlined by the Director of Field Management, as well as on an as needed basis.
• Attend monthly Field Management meetings (DM Meetings), in addition to meetings with other Blakes Lotaburger departments as requested.
• Perform other duties and / or projects as assigned.

Qualifications / Requirements (Education / Training / Experience / Abilities) :

Essential Physical / Emotional Requirements :

Blakes Lotaburgers policy of equal opportunity includes the following : race, religion, ethnicity, national origin, ancestry, familial status, gender, sexuality, gender identification, sexual orientation, age (40 and over), veteran status, genetic information, or physical / mental disability (or perceived disability) or any other status protected by local, state or federal law.

This EEO policy applies to all decisions regarding recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and terms and conditions of employment. Blakes Lotaburger will not tolerate any form of harassment, discrimination, retaliation on the basis of any status protected by local, state, or federal law.

Blakes Lotaburger, LLC will provide reasonable accommodations for qualified individuals with disabilities. To request reasonable accommodation, contact the Human Resources Department at HR@lotaburger.com or 505-884-2160 Ext. 1644.

This document does not create an employment contract, implied or otherwise, other than an at will relationship.