Process Improvement Lead

The opportunity

Under limited supervision, responsible for establishing, leading and executing assigned continuous process improvement initiatives, acting as a liaison between operational and technical teams to identify, analyze and translate business needs into high quality process improvement solutions. Assists with establishing business cases and ROIs, consulting with the business in order to propose recommendations for senior management approval.

All areas of responsibility listed below are essential to the satisfactory performance of this position by any incumbents with reasonable accommodation if necessary. Any non-essential functions are assumed to be included in other related duties or assignments.

• Leads cross-functional teams tasked with solving business issues which require operational and / or technical solution providing subject matter insight with regards to operational process, policies / regulatory changes, and / or system functionality
• Analyzes, documents and maps operational processes through workflows. Capture pertinent process step details so that opportunities for process improvements, benchmarks, key performance indicators, current metrics, and target objectives can be defined
• Utilizes Six Sigma / DMAIC and related techniques to define improvement opportunities where deemed appropriate
• Contributes in strategic meetings to review, evaluate, and / or propose new business opportunities through the implementation / enhancement of operational and / or technical solutions, which are intended to improve customer relationships and operating efficiencies while reducing costs
• Creates and drives improvement plans to completion
• Develops, maintains, and provides process expertise in order to deliver knowledge transfer to cross-functional operational and technical areas.
• Carries out responsibilities according to the organization’s policies and procedures, best practices, as well as in accordance with state, federal, and local laws, including applicable safety rules and regulations
• Performs other duties as assigned by Management

Your experience and qualifications

Any equivalent combination of training and / or experience that fulfills the requirements of the position will be considered.

Skills / Knowledge / Abilities :

Travel Requirements :

Physical Requirements :

Occasional :

Visual Acuity :

Working Environment :

How We’ll Take Care of You

We offer a competitive benefits package, including :

The total compensation may also include restricted stock units and discretionary awards, depending on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.