Administrative Associate I

Posting Number : S14408P

Working Title :

Administrative Associate I

Department :

VPI-Gwinnett Graduate Programs

About the University of Georgia :

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state’s flagship university (https : / / www.uga.edu / ) . The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University’s main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University’s enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College / Unit / Department :

The University of Georgia Gwinnett Campus seeks to be a highly accessible and vibrant center of advanced learning for non-traditional and working professionals in greater Atlanta north-central and northeast Georgia.

As part of the University of Georgia’s overall strategic plan for extended education, the Gwinnett Campus plan is to expand graduate and continuing education opportunities to residents of greater Atlanta, north-central and northeast Georgia, and neighboring counties in Alabama, N. Carolina, Tennessee, and South Carolina. The strategic plan incorporates concepts from previous visioning documents and reports.

The mission of the UGA Gwinnett Campus is to provide quality graduate, professional, and continuing education programs to residents and professional training opportunities for employees of local businesses and industries of greater Atlanta, north-central, and northeast Georgia. The UGA Gwinnett Campus serves the community’s needs, promotes economic growth and workforce development in one of the state’s fastest-growing regions, and responds to critical workforce shortages in the local public-service arena.

To carry out this mission, the UGA Gwinnett Campus will expand graduate, certificate, continuing education, and public service and outreach (PSO) programming; and increase physical space for such development.

College / Unit / Department website :

gwinnett.uga.edu

Posting Type : External

Retirement Plan : TRS

Employment Type : Employee

Benefits Eligibility :

Benefits Eligible

Full / Part time : Full Time

Additional Schedule Information :

Monday through Thursday 7 : 30 AM to 4 : 30 PM

Saturday 8 : 00 AM to 5 : 00 PM

Advertised Salary : $45,540

Posting Date : 11 / 18 / 2025

Open until filled : Yes

Proposed Starting Date :

01 / 05 / 2026

Location of Vacancy :

Gwinnett County

EEO Policy Statement :

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu ).

USG Core Values Statement :

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https : / / www.usg.edu / policymanual / section8 / C224 / #p8.2.18_personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https : / / www.usg.edu / policymanual / section6 / C2653 .

Classification Title :

Administrative Assistant II

FLSA : Non-Exempt

FTE : 1.00

Minimum Qualifications :

High school diploma or equivalent and 2 years of related experience

Preferred Qualifications :

• Associate’s degree or higher in business, education, or related field.
• Four years of administrative or customer service experience, preferably in higher education.
• Experience supporting faculty, staff, and students in an academic setting.
• Knowledge of FERPA and university administrative policies.
• Experience with purchasing card (P-Card) use and reconciliation.

Position Summary :

This position provides administrative support for student and faculty services at the Gwinnett Campus on weekdays and Saturdays, and sits at the front desk in the UGA Lobby. This person deals with confidential student information with knowledge of and adherence to relevant policies and laws, supports staff and faculty in academic and public service & outreach units, and provides key services. Rapid responses to inquiries, responsible decision-making, effective and supportive collaboration with other staff members, excellent customer service, and managing multiple assignments simultaneously are expected. General clerical duties may include preparing documents and campus signage, supporting basic AV needs in the classrooms, answering phones and campus emails, responding to inquiries, general paperwork, tracking inventory, and holding a p-card. On Saturdays, this position staffs the front desk on the 1st floor and serves as the primary point of service for faculty, staff, and visitors on the campus. This position reports to the Assistant Director of the Gwinnett Campus and will have comprehensive knowledge of Gwinnett Campus academic and non-academic programs. Flexibility to adjust schedules as needed by the campus.

Knowledge, Skills, Abilities and / or Competencies :

Physical Demands :

Is driving a responsibility of this position? :

No

Is this a Position of Trust? :

Yes

Does this position have operation, access, or control of financial resources? :

Yes

Does this position require a P-Card? :

Yes

Is having a P-Card an essential function of this position? :

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? :

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) :

No

Credit and P-Card policy :

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website .

Background Investigation Policy :

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website .

Duties / Responsibilities :

Front Desk & Customer Service

Provides front desk coverage Monday through Thursday and Saturdays. Delivers professional, welcoming service to students, faculty, staff, and visitors from academic units and Public Service & Outreach units at the Gwinnett Campus. Responsibilities include :

Percentage of time : 70

Duties / Responsibilities :

Purchasing & Testing Services

Percentage of time : 70

Duties / Responsibilities :

Administrative Support Services

Supports the Assistant Director and Facilities Coordinator with event preparations, room resets, and related operational tasks. Exercises a high degree of judgment, discretion, and initiative in triaging and resolving a wide range of inquiries, escalating issues as appropriate. Organizes, maintains, and safeguards physical and digital files / records—including confidential information—in alignment with university policies and records-retention standards (e.g., FERPA).

Percentage of time : 70

Contact Details :

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name :

Ben Hall

Recruitment Contact Email :

bhall84@uga.edu