Field Service Engineer Tier 1

Job Description

Job Description

Job Title

FIELD SUPPORT ENGINEER TIER 1

Department

FSE – Field Service Engineers

Company

COPAN DIAGNOSTICS, INC

Department Scope

The Field Service Engineer is involved in all areas of microbiology equipment technology. This position is responsible for new equipment inspections and installations, administering preventative maintenance (PM), calibrating and performing electrical safety tests (EST) on automated microbiology equipment, monitoring work order requests, troubleshooting, completing repairs, and documenting all service activities.

PROCESS & KEY ACCOUNTABILITIES

Process

Key accountabilities

SPECIFIC ACTIVITIES

Perform tasks associated with the installation, maintenance, repair, troubleshooting, and assembly of automated microbiology equipment involving basic knowledge and abilities associated with electronics, robotics, and mechanical processes.

Achieves performance measures associated with the maintenance of equipment, productivity, customer satisfaction, and other performance standards.

Complete all necessary documentation of activities involving the servicing of equipment in accordance with the manufacturer's requirements.

Serves as a resource for the proper operation and maintenance of equipment.

Instructs instrument operators in proper equipment use.

Adheres to the highest level of customer service while managing customer requests with diplomacy.

BASIC COMPETENCES

Reliable and able to work independently with limited supervision

Excellent customer service skills

Outstanding communication abilities

Computer literacy

Ability to read instrument schematics

JOB LEVEL SKILLS

Associate’s degree in Industrial, Electrical, or Mechanical Engineering, or minimum 2–3 years of equivalent formal related training

Comfortable working in clinical environments with infectious agents and biohazards

Willingness and ability to work outside normal working hours, including weekends and holidays

Ability and willingness to travel extensively (approximately 75%) with minimal notice

PHYSICAL REQUIREMENTS

Must be able to sit for long periods (e.g., on airplanes or in vehicles)

Must have manual dexterity to operate job-related equipment and tools

Must be able to occasionally lift and / or move up to 75 lbs

Must be able to occasionally crouch, kneel, and / or duck into tight spaces

Must be able to stand for long periods

Extended kneeling and crouching may be required

WORK ENVIRONMENT

Frequent travel to off-site job locations

Work is often performed in clinical or laboratory settings

Exposure to infectious agents and biohazards

Unpredictable scheduling, including work on weekends and holidays

Company Description

Be a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab, and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPAN's automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for the automatic segregation of bacterial cultures, followed by automated colony picking.

Company Description

Be a part of a dynamic and rapidly growing company. With a reputation for innovation, COPAN is the leading manufacturer of collection and transport systems in the world. COPAN’s collaborative approach to innovation in pre-analytics has resulted in the original FLOQSwabs, ESwab, FecalSwab, and UTM, as well as Full Laboratory Automation. COPAN’s collection and systems have been proven to advance the quality of traditional and contemporary microbiology assays. COPAN's automation includes specimen processing, smart incubation, digital imaging, and strong algorithms for the automatic segregation of bacterial cultures, followed by automated colony picking.