Document Specialist

OVERVIEW

The Document Specialist provides quality assurance and documentation support for the development and delivery of digital training products. This role focuses on online lesson test review, accessibility compliance, user acceptance testing support, and document formatting to ensure training materials meet established quality, usability, and accessibility standards. The ideal candidate is detail-oriented, methodical, and comfortable working within structured review and approval processes in a collaborative development environment.

DUTIES

• Perform reviews of documents, online lessons, and related deliverables to ensure accuracy, consistency, and completeness
• Test online learning content against approved content documents and design specifications to confirm alignment with intended structure, content, interactions, and flow
• Validate that learner-facing content accurately reflects approved instructional designs prior to delivery or release
• Identify, document, and track discrepancies between approved content and developed online content through resolution
• Conduct accessibility compliance reviews and remediate non-compliant aspects of documents and digital deliverables
• Format Microsoft Word documents, PowerPoint presentations, and Excel spreadsheets in accordance with established templates, specifications, and style requirements
• Review deliverables for formatting and consistency
• Support user acceptance testing activities by documenting defects, usability concerns, and formatting or accessibility issues
• Collaborate with instructional designers, developers, writers, and graphic artists to resolve identified issues efficiently
• Verify that updates and corrections have been accurately implemented during re-review cycles
• Store, organize, and maintain documents and deliverables within designated document management systems to support version control and traceability
• Maintain review records and documentation to support quality tracking and audit readiness
• Proactively communicate risks, issues, or concerns related to content alignment, accessibility, or review timelines
• Perform other duties as directed in support of project and business needs

MINIMUM QUALIFICATIONS

• Bachelor's Degree from an accredited college or university in related field or 3-5 years equivalent experience

PREFERRED QUALIFICATIONS

• Proficient in MS Office Suite and SharePoint
• Proficient with various webinar platforms (i.e. Web-Ex)
• Proficient in formatting MS Word, PowerPoint, Excel, and PDF documents for Section 508 compliance a plus
• Experience as a document specialist or other related role is preferred
• Federal contracting experience is preferred
• Ability to manage multiple tasks, ensuring accuracy and attention to detail
• Excellent problem-solving skills
• Excellent verbal and written communication skills
• Ability to maintain professional and ethical working relationships

Salary Range: $45,000 to $55,000 per year

For a complete listing of benefits, please visit our careers page at

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.