Clinic Coordinator

Benefits

Compensation: $21 - $23/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

This is a full time, benefit eligible position.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

Responsibilities

Essential Functions

• Conduct patient intakes, registers new patients, and maintains accurate medical records
• Register new patients and scan necessary documents in the Electronic Health Record
• Look up and enter insurance information into individual health records and trouble shoot eligibility issues
• Maintain up to date patient demographic and insurance information in agency clinic management and health record systems
• Maintain provider visit schedule of appointments and provide regular reminders to providers of their scheduled appointments
• Work with on-duty staff to conduct regular outreach effort to patients to and ensure patients attend scheduled appointments on time
• Manage patient flow during clinic hours, including check in and check out
• Assure that clinics have necessary supplies, that clinic facilities are set up prior to scheduled clinic time, and exam rooms are stocked appropriately prior to patient appointments
• Conduct regular inventory of clinic supplies, submit requisitions for supply orders, and assure out-of-date supplies are disposed of according to relevant agency guidelines
• Coordinate site waste disposal with appropriate vendors
• Maintain and record vaccine refrigerator and freezer temperature log
• Label and organize supplies appropriately to make sure they are retrievable
• Track patient encounters and enter charges for each completed encounter on a weekly basis
• Enter and track encounter and billing data to ensure clinic is meeting productivity targets
• Run insurance and check eligibility for every new patient, at patient intake, and once a month for all patients
• Assist patients whose Medi-Cal is no longer active or registered in Alameda County to submit applications and recertifications to renew or establish insurance and benefits
• Contact insurance providers or other funders to obtain authorizations to ensure reimbursement for services
• Coordinate with case managers, providers, and referral specialists to facilitate referrals for labs, diagnostic tests, specialty care, and follow up appointments
• Manage day-to-day operational aspects of contingency management and train staff on how to administer rewards
• Work with site staff to conduct regular outreach efforts to clients
• Participate in and help conduct group visits at each site
• Attend all meetings that are required for this position, take notes, and distribute notes to meeting attendees

Qualifications

Qualifications

• Commitment to the provision of primary care services for the underserved with demonstrated ability and sensitivity in working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic and cultural origins.
• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change.
• Ability to effectively present information to others, including other employees, community partners and vendors.
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with a number of professionals with different work styles and support needs.
• Excellent interpersonal, verbal, and written skills.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one’s work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.
• Be creative and mature with a “can do”, proactive attitude and an ability to continuously “scan” the environment, identifying and taking advantage of opportunities for improvement.