Service ManagerLes Olson Company • Ogden, UT, United States
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Service Manager
Les Olson Company • Ogden, UT, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Ensure quality & reliability : oversee all image and print service operations to guarantee timely, high-quality support and dependable device performance Lead escalations with expertise : act as the go-to resource for complex print environments, hire-impact incidents and clients needing specialized attention. Drive Accountability & Precision : Promote a culture that values technical expertise, thorough documentation, proactive communication, and professional client interaction. Measure & Improve Performance : Monitor KPIs to track productivity, service quality, and response times, using ITIL-based processes to achieve measurable improvements. Set Clear Standards : Define and enforce performance expectations, escalation procedures, SLA compliance, and quality benchmarks for every service interaction. A love for customer service and helping people. Strong leadership skills and a track record of building high-performing teams. A knack for solving problems and making data-driven decisions. Experience with hand tools, and image and print equipment. Stellar communication and organizational skills. Minimum 5 years in a leadership or management role. High school diploma or equivalent Deep understanding of the print and image industry. proficiency in service management tools (e.g. E-Automate,) Strong client relationship management skills. Commitment to customer centric operations. Forward-thinking mindset with the ability toalign operations to strategic business goals A drive to grow, learn, and be part of something extraordinary. Paid Time Off Sick Days Paid Holidays 401k match + Pension Full Medical, Dental & Vision + HSA Mental health care coverage Life Insurance Local Volunteer Opportunities Monday to Friday, 8am to 5pm Work Location : In person
The Ogden Service Manager is a results-oriented leader responsible for ensuring the efficient operation and continuous improvement of the Image & Print Services team. Driven by a commitment to operational excellence, employee development, and customer satisfaction, this individual oversees daily service delivery, technical performance, and client support for all imaging and print environments.
They provide strategic direction and hands-on guidance to technical staff, fostering a culture of collaboration, accountability, and quality. By leveraging performance metrics, managing escalations, and implementing data-driven process improvements, the manager ensures consistent service reliability and alignment with organizational objectives. This role is instrumental in advancing our mission to deliver secure, efficient, and innovative image and print solutions that support business productivity and client success.
What You'll Do :
Lead and Build an Amazing Team
- Foster a collaborative, supportive environment where team members can thrive.
- Facilitate the new hire training program that turns potential into performance.
- Coach, mentor, and develop team members.
- Help create and achieve personal and team goals, celebrating every win along the way.
Drive Service Excellence
What You Bring to the Table
Requirements
Why You'll Love Working Here
Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.
We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.
"Work / life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.
We offer :
Ready to take the lead and make an impact?
Join Les Olson IT in our Ogden office location and contribute to the Les Olson IT legacy of providing superior customer service.
Job Type : Full-time
Schedule :
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Service Manager • Ogden, UT, United States
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