Medical Receptionist - Pediatrics - Agawam

Medical Assistant Position

We're on the lookout for a friendly and flexible Medical Assistant to join our outpatient team, floating between Pediatrics and Adult Medicine offices. In this role, you'll be the welcoming face (and voice!) for our patientsgreeting them warmly, answering phones, scheduling appointments, and making sure their visit gets off to a smooth start. You'll also handle key business tasks like patient registration, insurance verification, collecting copays, managing referrals, and providing general clerical support to keep things running seamlessly behind the scenes. This is a float position, so you'll travel between different locations, sometimes within the same day. Reliable transportation is essential, as you'll be supporting both our Pediatrics and Adult Medicine offices based on daily needs.

What you will do :

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
• Verifies active primary and secondary third-party payer insurance coverage eligibility with the payers via prescribes format.
• Processes calls to ensure patients are transferred to the appropriate staff member / provider in a timely manner.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.
• Accurately registers patients ensuring that the information required is obtained confirming identity, address, phone numbers, PCP, insurance, co-pay and other pertinent information in order to complete patient registration.

Minimum Qualifications :

Pay Range : $17.00 - $22.90 Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Position Highlights and Benefits :

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment : Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability / veteran